Year of Intern Experience
Christian Keating
IT Support Specialist
Tomball,TX
Summary
Dynamic IT Support Specialist with a proven track record at Slick City Action Park, excelling in technical troubleshooting and customer service. Enhanced operational efficiency through effective software installation and complex problem-solving. Recognized for fostering team collaboration and improving user experience, ensuring high standards in technical support and training.
Overview
1
1
3
3
years of professional experience
Work History
IT Support Specialist
Slick City Action Park
04.2025 - Current
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
Senior Lifeguard Instructor
A-beautiful Pools
01.2023 - 12.2024
- Enhanced student comprehension by incorporating real-life examples and practical applications in lessons.
- Utilized differentiated instruction techniques to accommodate various learning styles within the classroom.
- Assisted lead and head instructors with curriculum delivery, skill testing, and performance evaluations.
- Monitored safety and compliance during training sessions, quickly addressing hazards or procedural issues.
- Oversaw daily class operations to ensure lessons ran on time and met training standards.
Regional Manager
A-beautiful Pools
03.2021 - 10.2023
- Streamlined facility operations by establishing clear communication channels between staff members.
- Scheduled, coordinated and conducted in-service training for 30+ lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Established and maintained operational standards for 3 locations.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
HUNCH Student Intern
National Aeronautics and Space Administration, NASA
08.2020 - 05.2021
- Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
- Improved product design efficiency by utilizing advanced CAD software, enabling more precise and faster creation of models.
- Gathered valuable user feedback by conducting usability tests on prototypes leading to enhanced end-user experience.
- Looked outside known experience to find solutions and produce results.
- Researched and extracted data to complete tasks.
Education
Bachelor of Science - Technology Leadership Innovation Mgmt.
University of Houston
Houston, TX 02.2025 - Current
Mechanical Engineering
Lone Star College
Houston, TX 08.2022 - 05.2024
High School Diploma -
Cypress Woods High School
Cypress, TX 08.2017 - 05.2021
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Issue troubleshooting
- Customer service
- Team leadership
- Complex Problem-solving
Quote
Since the initial publication of the chart of the electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one-millionth of reality.
R. Buckminster Fuller
Timeline
IT Support Specialist
Slick City Action Park
04.2025 - Current
Bachelor of Science - Technology Leadership Innovation Mgmt.
University of Houston
02.2025 - Current
Senior Lifeguard Instructor
A-beautiful Pools
01.2023 - 12.2024
Mechanical Engineering
Lone Star College
08.2022 - 05.2024
Regional Manager
A-beautiful Pools
03.2021 - 10.2023
HUNCH Student Intern
National Aeronautics and Space Administration, NASA
08.2020 - 05.2021
High School Diploma -
Cypress Woods High School
08.2017 - 05.2021
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