Christian Kemp
Tacoma,WA
Summary
Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Dish
Puyallup, WA/ Bremerton, WA
06.2023 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Operation Manager
DISH
Grain Valley, MO
01.2022 - 05.2023
- Leading Grain Valley MO office to success in Performance/ Safety/ positive culture
- Took them from 84th in the nation to 23rd in my first year as OM.
- Joined the Lift mentor program in July 2022, Mentored 6 new Operations managers since I become part of this mentorship program helping our future Leaders be successful
- Improving a Non "CPAW" culture to a Positive "CPAW" culture. I am there for my team by holding them accountable and celebrate all our wins as a team.
- I am goal focused, I set high personal goals for myself to achieve with my team and I will follow through with all plans to get us there
- When I had no ISP's in Grain valley, I did not let the warehouse slip, I worked hard to learn all processes to be able to support my team. I am able to do any roll Grain Valley office offered successfully.
Lead Audio/Video specialist
Audio Acoustics
Springfield, MO
09.2021 - 01.2022
- Overseeing new construction sites for the installation of audio and video installations
- Communicate with customers and on site superintendent for smooth installation
- Reading blueprint for correct installation
- Draw up any new Blueprints for new and existing installation sites
- OSHA 10 hours
- OSHA 30 Hours
- Dish Smart box certification.
Production Supervisor/Operator
3M
Springfield, MO
11.2020 - 09.2021
- Operate fork truck to get material from stored location to operator work site
- Overseeing training of new operators to complete training according to safety regulations
- Trained operator in several high pressure work stations
- Chemical knowledge in order to know how to handle an emergency correctly
- Worked with Engineers and Production operators to successfully and safely get correct products made and sent out to customers on time.
- Part take in the decrease in Safety accidents from 12% to 6.8% for the time I was with 3M
- Creating shifts for 2 weeks out to cover work load by customer demand
Field Service Manager
Dish Network
Springfield, MO
09.2017 - 11.2020
- Establish daily staff schedules and assignments
- Work on schedules to accommodate schedule tron
- Establish and enforce clear safety policies and guidelines daily
- Initiate process improvements
- Managed a team of 14+ service technicians
- Eliminate knowledge gaps by managing continuous training and mentoring strategies for new and tenure personnel
- Work closely with team members to deliver project requirements/ deadlines
- Perform site evaluations, customer surveys and team audits
- Perform inventory control in warehouse and remote locations
- Replenish stock and Safety equipment in the warehouse
- Inspect all safety harnesses and equipment according to OSHA guidelines
- Handle all delegated tasks, including Office needs and Fleet maintenance
- Payroll audits for all team members bi-weekly
- Operate hand tools and power equipment with extreme care according to corporate safety procedures
- Communicate with all partners including vendors, upper management and peers
- Diagnosed and repaired mechanical issues
- Mentored and trained newly hired employees to explain processes, flow and safety procedures
Dish Tech
DISH
Springfield, MO
06.2008 - 09.2017
- Went from FSS-100 to FSS-400 in the first 8 months in my Dish tech career.
- Become an OJT trainer within the first 3 months of my career. Coached back to back most of my career while exceeding my performance goals.
- I did OOM travels yearly to assist other offices.
- Installed wiring, cabling and networking hardware on customer premises.
- Coordinated installation of new users and relocations of existing users.
- Supported colleagues in the field, sharing knowledge and expertise on complex dish system installations or repairs.
- Maximized revenue generation opportunities by offering additional products or services during routine maintenance visits or repair appointments as appropriate.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Emalahleni Technical School
Emalahleni South Afrika Work Religions -
Africa School Of Missions
White river, South Africa11.2006
High school or equivalent -
Witbank Technical High school
Witbank, South Africa12.2005
Skills
- Mentorship
- Adaptability of all personalities
- Market Research
- Business Development
- Sales Strategies
- Business Planning
- Schedule Management
- Building and Facility Management
Accomplishments
- Lift Mentor for Operation Managers and FSM's
- Increased productivity of field technicians by 15-25%
- Highest Increase over all team Sales for Territory
- Reduced cost of service through continuous improvement plans
- Earned reputation for good attendance and hard work.
- Provided outstanding customer service on each field visit according to Dish Network's guidelines. Met or exceeded goals by engaging every customer and knowing every product for their benefit
Timeline
Operations Manager
Dish
06.2023 - Current
Operation Manager
DISH
01.2022 - 05.2023
Lead Audio/Video specialist
Audio Acoustics
09.2021 - 01.2022
Production Supervisor/Operator
3M
11.2020 - 09.2021
Field Service Manager
Dish Network
09.2017 - 11.2020
Dish Tech
DISH
06.2008 - 09.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
Emalahleni Technical School
Work Religions -
Africa School Of Missions
High school or equivalent -
Witbank Technical High school