Christian Kendrick
Gulfport,MS
Summary
Member-focused banking professional with a reputation for balancing productivity, efficiency, and exceptional member service. Committed to resolving issues, building member loyalty, and contributing to organizational success. Experienced in customer service, cash handling, transaction processing, and maintaining accuracy in a high production and evolving environment.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Member Contact Specialist
Keesler Federal Credit Union
04.2025 - Current
- Assist members over the phone with a wide range of financial transactions, account servicing, and general banking inquiries.
- Authenticate member identities and safeguard confidential financial information in accordance with security and regulatory requirements.
- Educate members on available products and services to identify opportunities that meet their financial needs.
- Deliver exceptional member service by building rapport, actively listening, and providing personalized financial solutions in a fast-paced call center environment.
Personal Banker
The People’s Bank
01.2023 - 02.2024
- Cross-sold bank products and services, enhancing customer satisfaction and providing tailored financial solutions
- Ensured accuracy of cash drawers by performing daily balancing on a daily basis
- Interviewed customers to gather information for new accounts and safe-deposit box rentals, ensuring compliance and accuracy
- Performed rotating vault teller duties including balancing the branch vault, ordering currency, maintaining accurate cash inventory, and following established security and audit procedures.
Cashier
Chick-Fil-A
03.2018 - 09.2019
- Processed cash and electronic payments while balancing accuracy and speed.
- Applied Chick-fil-A's Second Mile Service philosophy by anticipating customer needs, resolving concerns, and creating positive guest experiences.
- Worked collaboratively with team members to ensure efficient operations and timely service.
Education
Bachelor of Science - Business Management
The University of Southern Mississippi
Long Beach12-2025
Associate of Arts -
Mississippi Gulf Coast Community College
05-2019
Skills
- Member Relationship Management
- Cross selling
- Customer Service Excellence
- Cash handling
- Attention to Detail
- Verbal and Written Communication
- Computer Proficiency
Certification
Excel 2019 Associate
Timeline
Member Contact Specialist
Keesler Federal Credit Union
04.2025 - Current
Personal Banker
The People’s Bank
01.2023 - 02.2024
Cashier
Chick-Fil-A
03.2018 - 09.2019
Bachelor of Science - Business Management
The University of Southern Mississippi
Associate of Arts -
Mississippi Gulf Coast Community College