Summary
Overview
Work History
Education
Skills
Certification
Programs and Billing Software
Timeline
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Christian Kensinger

Phoenix,AZ

Summary

Dynamic professional with a proven track record in financial data entry/analysis and exceptional customer service, honed at state agencies like the State Of Alaska. Excelled in account management, enhancing billing processes by implementing strategic management techniques. Skilled in fostering client satisfaction and meeting strict deadlines, demonstrating both hard and soft skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Accounts Receivable and Billing Clerk

CoolSys Energy
02.2024 - Current
  • Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
  • Delivered high-quality data entry under tight deadlines while maintaining attention to detail resulting in increased productivity.
  • Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.

Lead Billing Analyst

State Of Alaska
07.2020 - 12.2023
  • Collected and sent EFT payments for interstate unemployment insurance claims.
  • Offered administrative and customer service support to claimants.
  • Researched billing and payment application errors in financial systems, then corrected once approved by manager.
  • Worked with multiple departments to resolve outstanding invoices and performed collections duties.
  • Coordinated with team to complete assignments on time or before strict deadlines and trained new employees.

Sales Manager

American Income Life
08.2019 - 07.2020
  • Handled customer relations, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

Diploma -

Thunder Mountain High School
Juneau, AK
05.2019

Skills

  • Accounts Payable & Receivable
  • Time Management
  • Inbound & Outbound Calling
  • Customer Service
  • Financial Data Entry & Analysis
  • Billing Process Management
  • Credit and Collections

Certification

  • Licensed Life, Accident & Health Insurance Agent.
  • CPR & AED certified.

Programs and Billing Software

Sampro - Field Service and Billing 

  • Two years of experience


ProCore - Project Management and Integrations

  • Two years of experience


DB2 - State Operating System 

  • Three years of experience


Outlook, Excel, Office, and Teams

  • Five years of experience
  • Multiple Excel courses completed, proficient with VLOOKUP and pivot tables


Timeline

Accounts Receivable and Billing Clerk

CoolSys Energy
02.2024 - Current

Lead Billing Analyst

State Of Alaska
07.2020 - 12.2023

Sales Manager

American Income Life
08.2019 - 07.2020

Diploma -

Thunder Mountain High School

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