CHRISTIAN KWIERS
New York,NY
Summary
Value-oriented Project Manager that holds certifications from the PMI and PRINCE2. I bring 10 years of professional experience managing vendor-facing and client-facing engagements in Spanish, English and Portuguese, primarly in SaaS implementation projects across CXM, CCaaS and Advanced Advertising solutions.
Overview
13
13
years of professional experience
Work History
Senior Project Manager
Sprinklr
02.2021 - Current
- Kicked off the implementation of the company’s first telecom CCaaS implementation (Top 2 CEO priority in FY2023) and managed the client relationship across multi-phase software implementations, operations and technical support. Total Net ARR $1.9MM.
- Led 15+ CXM SaaS implementation projects in US and LatAm, including, 4 Fortune 100 companies, being responsible for all aspects of post-sales implementation efforts and managing project teams, project risks, timeline and budget.
- Award recipient: Americas Project Manager of the Quarter: Q3 2021.
Client Engagement Manager
Amobee Inc.
07.2020 - 02.2021
- Acted as the customer-facing Project Manager for 3 key accounts being responsible for the planning and rollout of Amobee's TV audience targeting solution.
- Serve as the first-tier point for all client inquiries, customer complaints, platform feature requests, escalations, and product roadmap prioritization.
- Organized 3 Quarterly Business Reviews (QBR) at the client’s facilities (international location), owning the agenda, logistics and ensuring content consistency against the relationship strategic goals.
Analyst, Ad Sales Operations & Advanced TV
Univision Communications Inc
06.2014 - 07.2019
- Acted as Project Manager to lead the planning, implementation, execution and monitoring of high-visibility TV Ad Sales solutions to streamline cross-functional processes and/or generate over $1.2MM in incremental revenue.
- Led the implementation of an issue tracking and reporting system for the company’s Radio, Network and Local Media Traffic teams
- Administered SalesForce modules used by Sales to forecast and track revenue, inform of incoming RFPs, document digital and linear campaign executions and audit business development activities.
- Gathered and analyzed business requirements and performed user acceptance tests prior to releasing Sales-directed solutions into production phase.
- Partnered with high level executives across multiple departments, to map over 20 business processes , identify areas of opportunities and target 5-15% cost-reducing actions.
Planner Buyer Senior Analyst
Dell
07.2012 - 07.2013
- Audited, approved and analyzed over 40 daily purchase requisitions for Brazil and all Marketing-related expenses for Panama, Mexico, United States and Canada.
- Managed user guidance procedures, creation and update of supplier catalogs and process standardization of Brazil’s vendor onboarding operations.
S&P Post Sales Analyst
Dell
04.2011 - 07.2012
- Oversaw post sales processes for 3rd party software in Latin America (including Brazil), being the point of communication between Sales, Customer Care and licensing distributors
- Achievements: Structured performance metrics for the position (KPIs), implemented weekly performance reports which allowed better analysis and executive comprehension.
Education
Bachelor of Science - Industrial Engineering
Technological University of Panama
Panama City, Panama2012
Skills
- Project and Program Management
- Strategic Planning
- Risk Management
- Client Relationship
- Adaptability to different work and cultural settings
- Process Improvement
Timeline
Senior Project Manager
Sprinklr
02.2021 - Current
Client Engagement Manager
Amobee Inc.
07.2020 - 02.2021
Analyst, Ad Sales Operations & Advanced TV
Univision Communications Inc
06.2014 - 07.2019
Planner Buyer Senior Analyst
Dell
07.2012 - 07.2013
S&P Post Sales Analyst
Dell
04.2011 - 07.2012
Bachelor of Science - Industrial Engineering
Technological University of Panama
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