CHRISTIAN L. HINOJOSA
UNITED STATES ARMY
San Antonio
5
Certifications
8
years of professional experience
Versatile Signal Support Systems Specialist and IT Professional with 8 years of U.S. Army experience with an active Department of War Secret Security Clearance. Proven expertise in managing and developing secure data links, SATCOM/VoIP infrastructure, and off-grid communications for headquarters-level command elements supporting over 2,000+ personnel. Adept at developing technical SOPs and maintaining 100% accountability for over $750K in critical assets. Backed by hands-on commercial network cabling, and building client relations.
Work History
Signal Support Systems Specialist
8 Years- Managed end-to-end network availability and secure data links during 10-month overseas operations for headquarters-level command elements.
- Supervised the configuration, imaging, and troubleshooting of SATCOM and VoIP infrastructure for 2,000+ personnel across mission-critical environments.
- Deployed complex antenna arrays and localized network cabling to maintain signal continuity in off-grid environments.
- Oversaw hardware integration and firmware updates, and developed SOPs to support fleet-wide mission readiness.
- Maintained 100% serialized accountability for $750K+ inventory of signal and communications equipment with zero losses.
Network Cabling Technician
9 Months- Installed and certified 200 Cat6 cable runs monthly for commercial network infrastructure.
- Constructed network closets with rack mounting, patch panel integration, and dense cable management.
- Diagnosed and remediated physical layer faults, including damaged terminations and conductor breaks.
- Collaborated with clients to verify infrastructure met throughput performance and scope of work requirements.
Customer Service Representative
2 Years 6 Months- Maintained 90% closing rate while consistently ranking among top monthly performers on business-critical conversion metrics.
- Audited and managed 4,000+ customer profiles to support accurate records and database integrity.
- Served as primary liaison for commercial clients, coordinating with field leads to resolve project delays and keep work moving.
- Resolved and documented high-volume technical service tickets daily, routing system issues to the correct support teams for escalation.
- Applied product knowledge to exceed performance targets and job referral benchmarks in a customer-facing environment.
Education
Associate of Applied Science - General Sciences
Skills
Hardware provisioning
OS imaging
Diagnostic remediation
Tier 1 and 2 ticket resolution
Active Directory administration
LAN/WAN
Asset inventory control
SATCOM
VoIP
Circuit testing
Cable certification
Rack mounting
Network monitoring
Site survey documentation
Certification
Security Clearance: Active Secret Security Clearance (Department of Defense)
Timeline
Network Cabling Technician
WEAVER TECHNOLOGIES
07.2025 - 04.2026Read More
Customer Service Representative
CHAMPION HOME SERVICES
01.2023 - 07.2025Read More
Signal Support Systems Specialist
UNITED STATES ARMY
06.2018 - 06.2026Read More
Northwest Vista College
Associate of Applied Science from General Sciences
Read More