Open To Work
Jonathan Goodluck
Navajo Nation Oil & Gas
Kirtland,NM
Work Preference
Job Search Status:
Open to workDesired Job Title
SOC AnalystCybersecurity AnalystCybersecurity SpecialistIT Systems AdministratorNetwork TechnicianWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation:
Kirtland, NMOpen to relocation:
YesImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit SharingSummary
Results-driven IT professional specializing in system administration, network management, and cybersecurity. Enhances IT infrastructure and optimizes operations through effective troubleshooting and project management. Committed to collaboration and adapting to evolving needs
while delivering user support and improving performance and security.
Work History
IT Specialist
8 Months- Administered Active Directory user lifecycle, Group Policy, computer accounts, permissions, and privileged access for 90+ employees, maintaining compliance with corporate security standards and supporting secure access across multiple locations.
- Installed and supported multi-site network and server infrastructure, including 42U/24U server racks, Cisco Meraki routers, Catalyst 9300L switches, Dell PowerEdge R470 servers, patch panels, APC PDUs, and HPE Instant On network devices; monitored infrastructure through the HPE Instant On Cloud Portal while maintaining 99.9% network uptime.
- Delivered Tier 1 technical support to 10+ users daily, diagnosing Dell hardware, Windows, Microsoft 365, mobile devices, printer, and network connectivity issues; utilized Dell SupportAssist and Dell Command for system diagnostics, performance optimization, BIOS updates, and driver management while maintaining a 95% customer satisfaction rate.
- Installed and configured HP and Kyocera network printers across 10 sites, supporting 70+ mobile devices; resolved TCP/IP, driver, email, MFA, OneDrive, and connectivity issues while utilizing testing equipment to diagnose voice, data, video, and copper cabling faults.
- Deployed and supported 80 Verkada cloud-managed security cameras, 21 panic buttons, and Yealink VoIP phones; configured real-time security notifications and resolved SIP registration, one-way audio, network connectivity, and call quality issues.
Security & Communications Technician
1 Year 8 Months- Administered DNA Fusion physical access control and intrusion alarm systems, managing employee and vendor badge access; troubleshot control panels, badge readers, and motion detectors while configuring access restrictions for holidays and after-hours.
- Led the installation, testing, and commissioning of fire alarm, access control, surveillance, and intrusion detection systems across two new construction projects, ensuring compliance with safety and security standards.
- Monitored, maintained, and troubleshot March Networks, Wisenet, and MOBOTIX IP surveillance systems, including cameras, NVRs, cabling, software, power, firmware, and network configurations; performed preventive maintenance and repairs to ensure reliable security operations.
- Maintained FireWorks Incident Management Command and Control mass-notification and life-safety systems, troubleshooting hardware, software, and network connectivity to ensure operational readiness.
- Installed, configured, and troubleshot Cisco IP phones; administered user accounts, extensions, voicemail, and device settings through Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection.
- Investigated alerts, performed preventive maintenance, coordinated vendor repairs, and maintained detailed technical documentation.
Computer Technician
1 Year 5 Months- Provided Tier 1 technical support to end users across multiple utility locations, diagnosing and resolving computer hardware, software, application, and network connectivity issues via phone, email, chat, and remote support.
- Logged, prioritized, tracked, and resolved help desk tickets within the ticketing system, documenting technical issues and troubleshooting steps to support timely resolution.
- Utilized QCM and Radmin remote desktop tools to troubleshoot end-user systems, perform configuration changes, and resolve hardware, software, and connectivity issues.
- Collaborated with the IT Security team to identify and remediate security threats using Cisco AMP; trained employees on cybersecurity best practices, threat awareness, and incident reporting procedures.
- Managed enterprise IT hardware and software asset inventory and provided end-user training on Microsoft Office applications, ensuring accurate asset tracking, resource availability, and effective technology use.
Microwave Technician
6 Months- Performed preventive maintenance on 128 sites around Navajo Nation, removing vegetation and debris to maintain equipment functionality.
- Managed every 128 towers with the NetMaster Network Management System application, such as monitoring devices, events, and connections, to provide a clear picture of overall network health.
- Inspected 128 sites for fence integrity, grounding, shelter conditions, DC power plant functionality, cooling, and dehumidifier performance.
- Configured, installed, tested, and maintained microwave radio equipment, waveguide, coax, and antenna systems.
- Conducted Method of Procedure (MOP) from midnight to six o'clock in the morning to repair or upgrade radio systems.
Patriot Launching Station Enhanced Operator
2 Years 7 Months- Served as a Patriot Launching Station Enhanced Operator/Maintainer and Sergeant (E-5), operating, maintaining, and troubleshooting Patriot air and missile defense launching station equipment in support of mission readiness.
- Supervised and trained junior Soldiers on launching station operations, preventive maintenance, equipment inspections, safety procedures, and established operational standards.
- Performed preventive maintenance checks and services (PMCS), fault isolation, troubleshooting, and corrective maintenance on launching station electrical, mechanical, and communications components.
- Conducted emplacement, initialization, operation, movement, and recovery of Patriot launching stations while maintaining accountability and serviceability of assigned equipment.
- Led personnel during field exercises, training operations, and tactical missions, enforcing safety requirements, maintaining equipment readiness, and ensuring crews were prepared to execute air and missile defense operations.
Infantryman
4 Years 1 Month- Led and supervised junior soldiers while supporting teamwork, accountability, discipline, and mission readiness.
- Operated and maintained military vehicles, weapons systems, communications equipment, and field equipment.
- Performed preventive maintenance and inspections in desert, cold-weather, and snowy environments.
- Maintained accountability of sensitive equipment during training and deployments.
- Completed mission-critical operations under pressure while maintaining safety, communication, and discipline.
- Adapted to changing conditions, followed detailed procedures, and worked effectively on high-performing teams.
Education
Bachelor of Science - Computer Information Systems
- 3.69 GPA
Skills
Networking & Infrastructure: Network Troubleshooting
Network Monitoring
TCP/IP
LAN/WAN Support
Network Hardware
Switches
Routers
Wireless Access Points
Structured Cabling
Systems Administration: Active Directory
User Account Provisioning
Group Policy Management
Windows Administration
Server Administration
Server Maintenance
Patch Management
Endpoint Support
System Imaging & Deployment
Cisco Unified Communications Manager & VoIP: Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection
IP Phone Administration
Extension Management
Voicemail Configuration
Call Routing
User Account Management
and VoIP Troubleshooting.
Security: Information Security
Access Management
Endpoint Security
Physical Access Control
IP Surveillance Systems
Technical Support: Help Desk Support
Tier 1 Support
Remote Assistance
Issue Triage
Incident Management
Windows Troubleshooting
Hardware & Software Troubleshooting
Microsoft & Enterprise Applications: Microsoft 365
Outlook
Teams
OneDrive
Active Directory
Remote Desktop Support
IT Service Management: Help Desk Management
Ticket Management
Technical Documentation
Customer Support
Stakeholder Engagement
Core Competencies: IT Troubleshooting
Problem Solving
Technical Communication
Preventive Maintenance
Customer Service
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Education
08-2022
Work History
07-2025
Timeline
IT Specialist
Navajo Nation Oil & Gas
07.2025 - 03.2026
Security & Communications Technician
Navajo Tribal Utility Authority
11.2023 - 07.2025
Computer Technician
Navajo Tribal Utility Authority
06.2022 - 11.2023
Microwave Technician
Navajo Tribal Utility Authority
12.2019 - 06.2020
DeVry Univerity
Bachelor of Science from Computer Information Systems
05.2017 - 08.2022
Patriot Launching Station Enhanced Operator
US Army
02.2014 - 09.2016
Infantryman
US Army
01.2010 - 02.2014