Well rounded and dependable candidate successful at managing multiple priorities with a positive attitude, coachable and willing to work hard to meet expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Maintenance Management Analyst
Air Force Reserves
08.2023 - Current
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Created and maintained daily and weekly reports for upper management.
Selected for leadership role during technical training
Host
Carrabba's Restaurant
10.2022 - 03.2023
Answered customer questions about hours, seating, and menu information.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Assisted managers with quickly resolving service- and food-related issues.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
Busser
Grand Marlin
05.2022 - 08.2022
Reset and cleaned tables quickly to prepare for new customers.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Worked well in diverse team settings by partnering with others to complete tasks.
Food Runner
Flounders On The Beach
04.2021 - 05.2022
Maintained speed of service for food orders while minimizing errors and complaints.
Collaborated well with other food runners to deliver orders accurately.
Greeted customers and provided outstanding customer service.
Cultivated warm relationships with regular customers.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Bachelor of Science - Sports Management
The University of West Florida
Pensacola, FL
05.2026
Skills
Time Management
Customer Service
Microsoft Windows
Analytical and Critical Thinking
Communication
Leadership
Certification
Apprenticeship in Maintenance Management Analysis (24 Credit hours, CCAF)
Air Mobility Pilot (C-130, KC-10, KC-46) at United States Air Force Reserves/Air National GuardAir Mobility Pilot (C-130, KC-10, KC-46) at United States Air Force Reserves/Air National Guard
Senior Airman (SrA) - Level 5 Dental Assistant at United States Air Force ReservesSenior Airman (SrA) - Level 5 Dental Assistant at United States Air Force Reserves