Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christian Looper

Omaha,Nebraska

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sr Patient Access Associate

Nebraska Medicine
Omaha, NE
09.2023 - Current
  • Scheduled appointments for patients according to their needs and preferences.
  • Greeted patients and visitors in a friendly, professional manner.
  • Assisted with registration of new patients and updating existing patient records.
  • Processed payments for services rendered including co-pays and deductibles.
  • Provided customer service to address inquiries or complaints from patients or family members.
  • Resolved any issues that arose during registration process in a timely manner.

Patient Access Associate

Nebraska Medicine
Omaha, NE
05.2023 - 09.2023
  • Greeted patients and visitors in a friendly, professional manner.
  • Provided customer service to address inquiries or complaints from patients or family members.
  • Answered telephone calls promptly, routing them to appropriate personnel as necessary.
  • Applied HIPAA privacy and security regulations while handling patient information.

E-Commerce Manager

Bakers
Omaha, NE
03.2020 - 03.2023
  • Developed and implemented strategies to increase sales and profits for e-commerce department.
  • Provided technical support related to e-commerce issues such as order processing or product availability inquiries.
  • Performed quality assurance testing of all features before launch on production servers.
  • Managed inventory levels by monitoring stock levels and ordering new items when necessary.
  • Established relationships with third-party vendors for sourcing products or services needed by customers.
  • Maintained accurate records of orders placed online.
  • Utilized web analytics tools to track and measure performance and made adjustments to improve retention and conversion.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Directed and coordinated products, services and sales activities.

Retail Worker

Bakers
Omaha, NE
01.2018 - 03.2020
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.

Education

High School Diploma -

Pine Ridge Job Corps
Chadron, NE
05-2017

Skills

  • Healthcare software expertise
  • Insurance Verification
  • Patient Registration
  • HIPAA Compliance
  • Follow-up skills
  • Workflow Optimization
  • Registration and Admissions
  • Problem-Solving
  • Customer Service
  • Quality Assurance
  • Money Handling
  • Team Collaboration
  • Team Leadership
  • Information Collection
  • Flexible Schedule
  • Communicating to Patients and Families
  • Calm and Effective Under Pressure
  • Resolving Problems
  • Gathering Information from Patients
  • Documenting and Recording Information

Accomplishments

  • Ranked 3rd In the top 5 E-Commerce departments for Kroger in 2022

Certification

  • Certified Patient Access Specialist

Timeline

Sr Patient Access Associate

Nebraska Medicine
09.2023 - Current

Patient Access Associate

Nebraska Medicine
05.2023 - 09.2023

E-Commerce Manager

Bakers
03.2020 - 03.2023

Retail Worker

Bakers
01.2018 - 03.2020

High School Diploma -

Pine Ridge Job Corps

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Christian Looper