Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ESMERALDA LOZANO

Falls Church,VA

Summary

Experienced with managing patient access procedures and ensuring patient satisfaction. Utilizes efficient registration processes and problem-solving skills to improve service delivery. Knowledge of patient record management and teamwork, ensuring smooth operations in healthcare settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Access Associate 2/ Financial Aid Advisor

INOVA
01.2023 - Current
  • Assisted with registration of new patients and updating existing patient records.
  • Maintained confidentiality of all medical records according to HIPAA regulations.
  • Explained policies and procedures regarding payment plans and financial assistance programs to patients.
  • Gathered and confirmed patient identity, demographics, and registration information.
  • Described patient liability and insurance benefits.
  • Provided information to patients and helped them complete and submit applications for medical assistance programs.
  • Notified patients, employees, doctors, and patient representatives of any schedule changes.
  • Maintained an organized filing system for patient information and documentation.
  • Performed administrative tasks such as scanning documents into the EHR system.
  • Enhanced financial aid processing efficiency by implementing automated systems and streamlining procedures.
  • Trained new staff members on proper procedures for financial aid applications, fostering a cooperative work environment.
  • Reduced errors in financial aid applications through meticulous review and verification of submitted documents.
  • Managed high volumes of incoming inquiries regarding the status of financial aid applications, providing prompt responses that maintained satisfaction levels among applicants.
  • Provided excellent customer service to patients addressing concerns about financial aid eligibility and requirements.

Assistant Store Manager

Party City
01.2019 - 02.2023
  • Assistant Store Manager Party City – Falls Church, VA
  • Promoted from Cashier/Customer Service Representative.
  • Led customer service initiatives, increasing repeat business.
  • Mentored and trained sales team, enhancing sales techniques.
  • Managed store operations, including opening/closing procedures and cash handling.
  • Developed and implemented merchandising strategies to boost sales.
  • Conducted staff meetings and team-building exercises.
  • Ensured compliance with company policies and procedures.

Internal Ambassador of Fairfax Hospital

Metropolitan Healthcare Service
01.2018 - 01.2019
  • Greeted and assisted guests, enhancing satisfaction with personal escort services and prompt responses to inquiries.
  • Maintained cleanliness and comfort of assigned areas.
  • Built relationships through authentic, personable interactions.
  • Stayed informed on facility procedures, emergency protocols, and guest-related information.
  • Addressed safety hazards and performed other related duties as assigned.

Cashier/Customer Service Representative

Party City
01.2015 - 01.2019
  • Promoted to Assistant Store Manager for outstanding performance.
  • Assisted customers with locating items and product recommendations.
  • Maintained store displays and organized stockroom inventory.
  • Processed sales transactions accurately and efficiently.
  • Unloaded trucks and stocked shelves.

Education

Associates Degree - Social Science

NOVA Community College

High School Diploma -

JEB Stuart High School
Falls Church, VA
01.2017

Skills

  • Customer Service: Conflict resolution, Strong verbal communication, Patience, Exceptional customer service
  • Administrative: Microsoft Office, Appointment Scheduling, Patient Registration, Financial Procedures Adherence
  • Technical: Insurance Verification, HIPAA Compliance, Multitasking and organization
  • Personal Attributes: Self-motivated, Fast learner, Detail oriented, Independent, Time management
  • Claims processing
  • Healthcare software expertise

Certification

Public Notary

Languages

Spanish
Native or Bilingual

Timeline

Patient Access Associate 2/ Financial Aid Advisor

INOVA
01.2023 - Current

Assistant Store Manager

Party City
01.2019 - 02.2023

Internal Ambassador of Fairfax Hospital

Metropolitan Healthcare Service
01.2018 - 01.2019

Cashier/Customer Service Representative

Party City
01.2015 - 01.2019

Associates Degree - Social Science

NOVA Community College

High School Diploma -

JEB Stuart High School

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