Lastacia Ard
Franklinton,LA
Summary
Result-driven Work From Home Agent with relevant experience in customer service, sales and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner. Known for maintaining composure under pressure while providing friendly, professional service,
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Community Health Systems, CHS
Dearborn
04.2026 - Current
- Registered patients at Community Health Systems, verifying demographics and insurance details.
- Scheduled appointments and coordinated patient referrals across CHS service departments.
- Reviewed eligibility information and updated records in electronic health systems.
- Assisted bedside registration for incoming patients during admissions and transfers.
- Answered patient questions and directed visitors to proper CHS resources.
- Processed authorizations and maintained accurate intake documentation.
- Collaborated with nursing and billing teams to support smooth patient flow.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Member Services Coordinator/WFH
Signify Health
Franklinton, Louisiana
04.2024 - 03.2026
- Coordinated member services to ensure timely communication and support for clients.
- Managed scheduling and logistics for healthcare professionals visiting members' homes.
- Developed training materials to enhance team performance and service delivery standards.
- Facilitated onboarding processes for new staff to ensure compliance with company policies.
- Collaborated with cross-functional teams to streamline member service workflows and processes.
- Addressed member inquiries and resolved issues to improve overall satisfaction levels.
- Monitored system updates and ensured accurate data entry in the member management system.
- Provided feedback on service enhancements based on member interactions and needs analysis.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Ensured compliance with policies and procedures related to member services.
- Created weekly reports on membership trends and activities.
- Processed applications, renewals, and cancellations of membership accounts efficiently.
Sales Representative/Appointment Setter-WFH
ADT Solar
Covington, Louisiana
12.2020 - 02.2024
- Engaged customers to assess their solar energy needs and preferences.
- Presented product features and benefits to potential clients effectively.
- Managed customer inquiries through phone and email communications.
- Collaborated with installation teams to ensure seamless service delivery.
- Educated clients on solar technology and financial incentives available.
- Conducted market research to identify new sales opportunities in the area.
- Developed relationships with local businesses for strategic partnerships.
- Coordinated follow-up appointments to maintain customer engagement and satisfaction.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Customer Service Representative
GDiT
Bogalusa, Louisiana
10.2017 - 11.2020
- Assisted clients with Medicare plan inquiries and enrollment processes.
- Educated customers on benefits and coverage options available through Medicare.
- Resolved customer concerns through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in the database system.
- Provided support to team members during high-volume call periods to ensure service quality.
- Collaborated with other departments to enhance customer service protocols and procedures.
- Trained new representatives on company policies and customer care practices effectively.
- Updated client information in the system to reflect changes in coverage or personal details.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and recommendations to enhance customer satisfaction.
- Managed customer accounts and updated records accurately.
- Collaborated with team members to streamline service processes.
Education
Bachelor of Science -
Herzing University
Dearborn, MIFranklinton High School
Franklinton, LouisianaSkills
- Customer relationship management
- Data entry accuracy
- Problem solving
- Conflict resolution
- Training development
- Effective communication
- Time management
- Team collaboration
- Process improvement
- Market research
- Sales strategies
- Sales forecasting
- Product knowledge
- Negotiation strategies
- Customer relations
- Customer engagement
- Relationship building
- Member management
- Customer service
- Strong organization
- Customer service focus
- Positive and professional
- Inbound and outbound calling
- Call center experience
- Empathy and patience
- Active listening
- Verbal and written communication
- Minute taking
- Patient registration
- Insurance verification
- Eligibility screening
- Authorization processing
- Appointment scheduling
- Referral coordination
Timeline
Patient Access Representative
Community Health Systems, CHS
04.2026 - Current
Member Services Coordinator/WFH
Signify Health
04.2024 - 03.2026
Sales Representative/Appointment Setter-WFH
ADT Solar
12.2020 - 02.2024
Customer Service Representative
GDiT
10.2017 - 11.2020
Bachelor of Science -
Herzing University
Franklinton High School