Lastacia Ard
Franklinton,LA
Summary
Highly motivated and detail-oriented professional with strong communication, organization, and customer service skills. I utilize my ability to review information, maintain accurate records, resolve concerns, and assist customers with professionalism and care. Quick to learn new systems, adapt to changing environments, and committed to providing excellent service while contributing to the success of the organization.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Community Health Systems, CHS
Dearborn
04.2026 - 11.2026
- Registered patients at Community Health Systems, verifying demographics and insurance details.
- Scheduled appointments and coordinated patient referrals across CHS service departments.
- Reviewed eligibility information and updated records in electronic health systems.
- Assisted bedside registration for incoming patients during admissions and transfers.
- Answered patient questions and directed visitors to proper CHS resources.
- Processed authorizations and maintained accurate intake documentation.
- Collaborated with nursing and billing teams to support smooth patient flow.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Member Services Coordinator/WFH
Signify Health
Franklinton, Louisiana
04.2024 - 03.2026
- Coordinated member services to ensure timely communication and support for clients.
- Managed scheduling and logistics for healthcare professionals visiting members' homes.
- Developed training materials to enhance team performance and service delivery standards.
- Facilitated onboarding processes for new staff to ensure compliance with company policies.
- Collaborated with cross-functional teams to streamline member service workflows and processes.
- Addressed member inquiries and resolved issues to improve overall satisfaction levels.
- Monitored system updates and ensured accurate data entry in the member management system.
- Provided feedback on service enhancements based on member interactions and needs analysis.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Ensured compliance with policies and procedures related to member services.
- Created weekly reports on membership trends and activities.
- Processed applications, renewals, and cancellations of membership accounts efficiently.
Sales Representative/Appointment Setter-WFH
ADT Solar
Covington, Louisiana
12.2020 - 02.2024
- Engaged customers to assess their solar energy needs and preferences.
- Presented product features and benefits to potential clients effectively.
- Managed customer inquiries through phone and email communications.
- Collaborated with installation teams to ensure seamless service delivery.
- Educated clients on solar technology and financial incentives available.
- Conducted market research to identify new sales opportunities in the area.
- Developed relationships with local businesses for strategic partnerships.
- Coordinated follow-up appointments to maintain customer engagement and satisfaction.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
FMLA Claims Specialist
GDiT
Bogalusa, Louisiana
10.2017 - 11.2020
- Reviewed FMLA claims using GDiT leave records and eligibility guidelines.
- Processed employee leave requests and documentation through GDiT case systems.
- Coordinated with employees, managers, and providers on FMLA status updates.
- Tracked leave timelines, notices, and certification deadlines for GDiT cases.
- Applied federal leave laws and company policy to claim determinations.
- Maintained accurate claim notes, records, and confidential employee files.
- Communicated approval, denial, and recertification requirements to stakeholders.
- Resolved claim issues using policy review and detailed case investigation.
- Participated in meetings with management teams to discuss progress on claims processing activities related to FMLA cases.
- Analyzed employee eligibility for FMLA leave based on company policy and federal regulations.
- Advised human resource staff members about proper handling of family medical leave act issues.
- Investigated potential violations of the Family Medical Leave Act by employers or employees.
- Evaluated employee performance during periods of absence due to a family medical leave act approved event.
- Compiled, reviewed and processed FMLA leave requests to ensure compliance with the Family Medical Leave Act.
- Reviewed existing case files for accuracy prior to submitting them for further processing.
Education
Bachelor of Science -
Herzing University
Dearborn, MIFranklinton High School
Franklinton, LouisianaSkills
- Customer relationship management
- Data entry accuracy
- Problem solving
- Conflict resolution
- Training development
- Effective communication
- Time management
- Team collaboration
- Process improvement
- Market research
- Sales strategies
- Sales forecasting
- Product knowledge
- Negotiation strategies
- Customer relations
- Customer engagement
- Relationship building
- Member management
- Customer service
- Strong organization
- Customer service focus
- Positive and professional
- Inbound and outbound calling
- Call center experience
- Empathy and patience
- Active listening
- Verbal and written communication
- Minute taking
- Patient registration
- Insurance verification
- Eligibility screening
- Authorization processing
- Appointment scheduling
- Referral coordination
Timeline
Patient Access Representative
Community Health Systems, CHS
04.2026 - 11.2026
Member Services Coordinator/WFH
Signify Health
04.2024 - 03.2026
Sales Representative/Appointment Setter-WFH
ADT Solar
12.2020 - 02.2024
FMLA Claims Specialist
GDiT
10.2017 - 11.2020
Bachelor of Science -
Herzing University
Franklinton High School