Christian Lopez-Williams
San Antonio
Summary
Customer-focused professional with over 8 years of experience in customer service, and 4 years of scheduling and administrative support. Currently completing the final year of the U.S. Air Force service and transitioning back to the civilian world. Pursuing a remote role to help with the transition. Excels at managing inbound and outbound communications, accurately documenting interactions, and following structured processes. Highly detail-oriented, adaptable, and eager to learn in fast-paced, team-oriented environments.
Overview
14
14
years of professional experience
Work History
Dental Assistant
USAF
San Antonio
08.2022 - Current
- Advanced from General Dental Technician to Oral Surgery Technician, supporting providers and patients in high-volume clinical settings.
- Currently, I serve in Reception and Records, managing appointment scheduling, documentation, and routing inquiries to appropriate departments.
- Maintain accurate, confidential records for over 40,000 service members while ensuring compliance with processes and readiness requirements.
- Recognized for excellence with multiple Airman of the Quarter awards (2024–2025) and as the Top Graduate of the Airman Leadership School (Oct 2024).
Server/Bartender Supervisor
Foundry Food+Tap
Bettendorf
08.2018 - 08.2022
- Promoted from server to bartender and floor supervisor, overseeing front-of-house operations and ensuring consistent customer satisfaction.
- Assisted with sales tracking, inventory management, and operational efficiency.
- Led the interviewing, hiring, and onboarding of new team members.
- Developed and implemented training processes to support team readiness and performance.
Server/Bartender
Texas Roadhouse
Davenport
01.2012 - 07.2018
- I started as a host/busser and advanced to lead server/bartender and trainer.
- Delivered exceptional customer service in fast-paced, high-volume environments.
- Achieved the most gift cards sold during the 2016–2017 holiday seasons.
- Trained and mentored new employees, supporting smooth shift operations.
Education
High School Diploma -
Davenport West High School
Davenport, IA03-2012
Associate of Arts - Computer Science
University of Maryland Global Campus
Hyattsville, MDSkills
- Appointment Scheduling & Customer Communication
- Inbound/Outbound Calls, Texts, and Emails
- Accurate Data Entry & Documentation
- Process Adherence & Scripted Workflows
- Sales Support & Customer Engagement
- Microsoft Excel, Word, Teams
- Training & Mentoring Team Members
- Time Management & Attention to Detail
- Remote Work Readiness & Adaptability
Languages
Spanish
Professional
Accomplishments
Airman Leadership School — Top Graduate (October 2024)
Timeline
Dental Assistant
USAF
08.2022 - Current
Server/Bartender Supervisor
Foundry Food+Tap
08.2018 - 08.2022
Server/Bartender
Texas Roadhouse
01.2012 - 07.2018
High School Diploma -
Davenport West High School
Associate of Arts - Computer Science
University of Maryland Global Campus