Christian Loura
Concord,MA
Summary
Results-oriented professional with extensive experience in billing operations and client management. Skilled in cash collections and leading teams to enhance accuracy and compliance, ensuring timely payments and improved client satisfaction.
Overview
9
9
years of professional experience
Work History
Manager, Revenue and Receivables
SS&C Technologies Holdings, Inc.
Boston, Massachusetts
04.2025 - Current
- Led team of 5 in billing operations, cash collection, and daily cash application
- Monitored high-volume email queue handling requests from internal and external parties
- Performed month-end reconciliations for AR accounts to ensure accuracy and compliance
- Coordinated applicable backup for internal and external audit request
AR Analyst I,II,III
SS&C Technologies Holdings, Inc.
Boston, ME
06.2020 - Current
- Managed high volume of monthly billing updates for multiple software services.
- Served as lead analyst for buyside billing clients to enhance reporting accuracy.
- Led testing with third-party provider to implement Workday billing system changes.
- Oversaw daily collections accounts to ensure timely payments and reduce delinquencies.
Billing Support Representative
Toast, Inc.
Boston, ME
08.2019 - 03.2020
- Monitored ticketed salesforce client queue for client questions, inquiries, problems, concerns
- Provided support to client success teams to ensure client happiness, retention
Territory Sales Account Manager
PepsiCo
Stamford, CT
01.2017 - 07.2019
- Territory sales manager responsible for growing revenue year over year
- Client segments included gas stations, restaurants, small grocery, schools, corporate cafeterias
- Maintain, develop, grow relationships with clients to ensure brand growth across segments
Education
Bachelor of Science - Accounting And Economics
University of New Hampshire
Durham, NH05-2016
Skills
- Salesforce CRM management
- Workday Billing operations and integrations
- Cash collections strategies
- High-volume client support
- Audit communication, coordination
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Manager, Revenue and Receivables
SS&C Technologies Holdings, Inc.
04.2025 - Current
AR Analyst I,II,III
SS&C Technologies Holdings, Inc.
06.2020 - Current
Billing Support Representative
Toast, Inc.
08.2019 - 03.2020
Territory Sales Account Manager
PepsiCo
01.2017 - 07.2019
Bachelor of Science - Accounting And Economics
University of New Hampshire