Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering a collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.
Work History
Center Manager
2 Years 7 Months
Biomat USA | 01.2024 - Current
Supply inventory and cost of production management
Submit timely and accurate reports
Monitored location standards to comply with state and federal regulations, OSHA standards, EMA and FDA regulations
Cultivated community relations to attract and retain donors
Implemented risk management strategies to identify and mitigate potential operational hazards.
Managed facility operations to maintain safety, security, and functionality of premises.
Employee development, performance management, and conflict resolution
Coordinated training programs for new employees
Lead and conduct the following meetings: Center Leadership Team, all center staff, and regional leadership
Collaboration with corporate marketing team to assess and develop new marketing strategies
Meet daily, weekly, monthly, and yearly budget requirements
Analyzed center metrics and formulated strategies for improvement
10+ years of leadership experience
Assistant Manager
1 Year 3 Months
Biomat USA | 10.2022 - 01.2024
Assisted center manager with daily operations and task management
Managed staffing schedules to ensure adequate coverage for operations.
Review center metrics and develop improvement strategies
Coordinated supply management to maintain inventory levels and prevent shortages.
Staffing
Supply management
Collaborated with HR department to enhance employee retention and improve job satisfaction
Reviewed center metrics to identify areas for improvement and developed targeted strategies
Quality Assurance Associate
1 Year 3 Months
Biomat USA | 03.2021 - 06.2022
Built firm foundation in SOPs and procedures during transition to Biomat USA.
Reviewed donor records daily to ensure compliance and accuracy.
Analyzed unsuitable test results to ensure quality control.
Served as Quality designated trainer, enhancing team knowledge and compliance.
Reviewed equipment suitability and usage to ensure adherence to quality standards.
Utilized all job experience from BPL after transitioning to the new company.
Quality Assurance Associate
1 Year 6 Months
BPL Plasma | 09.2019 - 03.2021
Maintained comprehensive knowledge of all standard operating procedures (SOPs) used within the company.
Supported error reduction by performing root cause analysis and recommending best practices for correction.
Generated data reports and conducted data analysis to inform quality assurance processes.
Ran data reports and completed data analysis.
Conducted regular observations of employee performance to ensure compliance with company standards.
Performed routine employee observations.
Managed documentation of deviations and ensured completion of management protocols.
Floor Supervisor/Phlebotomist/Lab Tech
2 Years 1 Month
BPL Plasma | 08.2017 - 09.2019
Coordinated donor floor work schedule to optimize staffing and ensure coverage.
Coordinated scheduled breaks for team members to ensure proper rest and productivity. for team and task delegation.
Trained new staff on applicable SOPS and procedures.
Collected plasma and whole blood samples for laboratory testing through various phlebotomy techniques.
Drew samples from plasma bottles for laboratory testing.
Packaged and shipped plasma to holding facility.
Monitored and assessed donor reactions.
Performed all tasks related to machine setup, take down, and maintenance.
Supervisor
3 Years 3 Months
Summer Snow Entertainment | 04.2014 - 07.2017
Functioned as a keyholder.
Delegated tasks and coordinated work schedules to optimize team workflow.
Guided personnel in accurately completing and reconciling daily transactions.
Cook
9 Months
Linguetti’s | 08.2016 - 05.2017
Prepared safe, visually appealing food while adhering to company procedures and protocols.
Cultivated collaborative relationships with kitchen staff to enhance teamwork and efficiency.
Processed customer transactions efficiently at the register.
Maintained proper restaurant cleanliness.
Associate
6 Months
Bed Bath & Beyond | 10.2014 - 04.2015
Handled transactions accurately at cash register.
Maintained and demonstrated expertise in all products within my area, enhancing customer experience.
Provided customers with in-depth knowledge of items of interest, facilitating informed purchasing decisions.
Education
BS - Psychology
Oklahoma State University | Stillwater, Ok | 12-2019
Minors: Sociology & Philosophy
720 Research Credits
GPA: 3.2 GPA
Skills
Financial Analyst
Regulatory compliance
Operational Efficiency
Efficiency Innovator
Client Relationship Management
10+ years of leadership experience
Team Development
Methodical organizer
Effective communicator
Honesty and accountability
Timeline
Center Manager
Biomat USA
01.2024 - CurrentRead More
Assistant Manager
Biomat USA
10.2022 - 01.2024Read More
Quality Assurance Associate
Biomat USA
03.2021 - 06.2022Read More
Quality Assurance Associate
BPL Plasma
09.2019 - 03.2021Read More
Floor Supervisor/Phlebotomist/Lab Tech
BPL Plasma
08.2017 - 09.2019Read More
Cook
Linguetti’s
08.2016 - 05.2017Read More
Associate
Bed Bath & Beyond
10.2014 - 04.2015Read More
Supervisor
Summer Snow Entertainment
04.2014 - 07.2017Read More
Oklahoma State University
BS from Psychology
Read More
Awards
Lowest staff turnover rate 2025, Most Improved Center 2024, Oklahoma Psychology Society – 1st Place, Oklahoma Psychology Association – 2nd Place
Research
August 2017 – May 2020
Ran participants through various experiments, conducted to find out information on the relationship that attentional control has with Anxiety. Psychophysiological measures were utilized by using electrodes attached to a boipac to process data collection.
ASSISTANT MANAGER CUM CREDIT OFFICER and LEGAL ANALYST at KARUR VYSYA BANK LTDASSISTANT MANAGER CUM CREDIT OFFICER and LEGAL ANALYST at KARUR VYSYA BANK LTD