Christian Lynch
Raleigh,NC
Summary
Solid background in operating and maintaining machinery. Efficiently performed setup, troubleshooting, and routine maintenance tasks to ensure smooth production processes. Demonstrated expertise in machine calibration and adherence to safety protocols. Organized and detail-oriented individual focused on highly effective customer rapport and continual process improvement. Motivated to maintain a positive team environmental and driven to reach company goals.
Overview
10
10
years of professional experience
Work History
Labeling Machine Operator
Fresenius Kabi
12.2024 - Current
- Operate labeling machines to label pharmaceutical products accurately.
- Perform routine maintenance and troubleshooting of labeling equipment.
- Ensure labels are applied according to specifications and regulatory standards.
- Monitor and adjust machine settings for optimal performance.
- Conduct quality checks to ensure labels are correctly applied and legible.
- Maintain records of production and machine performance.
- Collaborate with other team members to ensure smooth production flow.
- Adhere to all safety and compliance regulations
Folder Operator Support
Medlit
03.2024 - 06.2024
- Follow guidelines and direction from the Folder Technician
- Follows daily schedule for workload and communicates problems or concerns, assisting in resolutions in a timely manner
- Ensures make-ready times and materials used are minimized through proper planning of work
- Performs folder operation; adjusts feeder and packs folder materials
- Performs process related troubleshooting and correction; monitors production
- Fostered strong teamwork, effectively communicating issues and contributing to timely problem resolution
Inbound Sales Representative
Spectrum
01.2020 - 12.2023
- Handled phone calls and sold cable, phone, internet, or other services such as premium channels, and international calling, achieving sales goals and milestones
- Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer
- Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment
- Embraced the role of a Lenovo ambassador, by providing superior customer experience from end to end, resulting in greater customer satisfaction and driving customer loyalty and retention
Production Operator
Pzer
06.2017 - 12.2019
- Improved production and efficiency by 10% by enhancing working conditions with distributed leadership and team development
- Meet with co-workers, supervisors, engineers and managers to ensure production activity requirements meet corporate standards and consumer expectations
- Increased customer satisfaction by creating a customer-focused environment and empowering staff members to deliver exceptional customer service
- Built seat modules and utilize Plex systems to keep inventory for ongoing data driven production management
Customer Service Representative
OptumRx
11.2014 - 05.2017
- Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely
- Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment
- Performed a variety of concurrent task, handled escalations, time critical issues, maintained time sensitive records and created records
- Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, price, products and services, procedures and policy
Education
GED -
Edgecombe Community College
Rocky Mount, NC05.2014
Skills
- Black Belt Certified Six Sigma
- Critical Thinker
- Leadership
- Machine operation
- Customer Service
Timeline
Labeling Machine Operator
Fresenius Kabi
12.2024 - Current
Folder Operator Support
Medlit
03.2024 - 06.2024
Inbound Sales Representative
Spectrum
01.2020 - 12.2023
Production Operator
Pzer
06.2017 - 12.2019
Customer Service Representative
OptumRx
11.2014 - 05.2017
GED -
Edgecombe Community College
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