Summary
Overview
Work History
Education
Skills
Timeline
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FRANKLYN GENAO

Raleigh,NC

Summary

Driven and results-oriented professional with a history of excellence in high-pressure environments, shaped by a successful military career. Skilled in leadership, organizational efficiency, and problem-solving, with a proven ability to adapt and thrive while contributing to team success.

Overview

8
8
years of professional experience

Work History

Team Member

Bomb Bar
04.2025 - Current
  • Opened and closed the store, managing cash handling, deposits, and securing the premises.
  • Provided excellent customer service by preparing smoothies, coffee, and healthy food items to order.
  • Supervised daily store operations and supported team members during shifts.
  • Trained and guided new employees on company procedures, product knowledge, and customer care.
  • Monitored inventory levels, restocked supplies, and assisted with ordering to maintain product availability.
  • Ensured store cleanliness, organization, and compliance with health and safety standards.
  • Addressed and resolved customer concerns promptly to maintain satisfaction and repeat business.

Security Officer

Duke Hospital/Allied Universal
08.2024 - 03.2025
  • Monitored and ensured the safety of hospital premises, staff, and patients through routine patrols and surveillance.
  • Responded promptly to security incidents, providing support and maintaining order in emergency situations.
  • Delivered excellent customer service while assisting visitors, patients, and employees with security-related inquiries.
  • Coordinated with hospital staff and law enforcement to handle sensitive situations effectively.
  • Maintained detailed incident reports and logs to ensure accountability and compliance with hospital policies.

Security Forces Member

United States Air Force - 4th Security Forces Squadron
11.2017 - 11.2023
  • Conducted regular security patrols and responded quickly to emergencies, ensuring safety and compliance with protocols.
  • Provided exceptional customer service at the visitor center, managing visitor inquiries and completing administrative tasks accurately.
  • Managed and implemented the Defense Biometric Identifications System (DBIDS), overseeing security protocols and maintaining accurate records.
  • Graduated from Airman Leadership School, developing advanced leadership and teamwork skills.
  • Maintained a Secret Security Clearance, ensuring the secure handling of sensitive information

Education

Associate of Science - Cyber Security

Wake Tech Community College
Raleigh, NC
04.2026

Skills

  • Leadership and team management
  • Organizational skills
  • Logistical planning skills
  • Proficient in Microsoft Office Suite
  • Data management tools
  • Effective communication
  • Interpersonal skills
  • Adaptable problem-solving
  • Decision-making under pressure

Timeline

Team Member

Bomb Bar
04.2025 - Current

Security Officer

Duke Hospital/Allied Universal
08.2024 - 03.2025

Security Forces Member

United States Air Force - 4th Security Forces Squadron
11.2017 - 11.2023

Associate of Science - Cyber Security

Wake Tech Community College

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