Christian Makaba
Denver,CO
Summary
Driven by creative thinking and unparalleled attention to detail, I significantly enhanced cabin cleanliness at United Ground Express and improved security measures at Advance Professional Security. My ability to merge hard skills like inventory management with soft skills such as respectfulness resulted in high customer satisfaction and a safer, more efficient work environment.
Overview
4
4
years of professional experience
Work History
Cabin Cleaning Agent
United Ground Express
04.2024 - Current
- Enhanced cabin cleanliness by thoroughly sanitizing surfaces and touchpoints after each flight.
- Increased efficiency of supply usage through proper inventory management practices and timely restocking requests as needed.
- Conducted comprehensive inspections of emergency equipment on board the aircraft, ensuring all items were functional and up-to-date before departure.
- Improved overall cabin appearance by paying close attention to detail when vacuuming floors, wiping down surfaces, and removing trash.
- Maintained high customer satisfaction scores with meticulous attention to detail in all cleaning tasks.
- Assisted crew members in preparing the aircraft for boarding, stocking amenities, and ensuring passenger comfort.
- Facilitated quick resolution of lost-and-found items discovered during cabin cleaning procedures, streamlining return process for passengers'' belongings left behind accidentally on flights.
Security Officer
Advance Professional Security
06.2022 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Merchandise Associate
Swire Coca-Cola
05.2020 - 06.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Pedagogy -
Institute D'ISIRO
Democratic Republic Of Congo 07.2001
Skills
- Creative Thinking
- Attention to Detail
- Respectfulness
Timeline
Cabin Cleaning Agent
United Ground Express
04.2024 - Current
Security Officer
Advance Professional Security
06.2022 - 06.2024
Merchandise Associate
Swire Coca-Cola
05.2020 - 06.2022
Pedagogy -
Institute D'ISIRO
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