Christian Mauch
Gresham,OR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Performance Integrity Analyst I, II & III
Cambia Health Solutions
11.2020 - 11.2024
- Performed
- Maintained records to track and analyze group data.
- Generated monthly reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into Sharepoint database.
- Developed effective improvement plans in alignment with team goals.
- Prepared reports and technical documentation of month to month production processes.
COB Load Specialist I, II
Cambia Health Solutions
03.2017 - 10.2020
- Conducted comprehensive Coordination of Benefits across multiple lines of business.
- Communicated with insurance carriers to negotiate coverage disputes.
- Investigated and resolved escalated Insurance Division complaints.
- Provided root cause analysis for Management.
Sales Specialist
Cambia Health Solutions
08.2016 - 02.2017
- Drafted, finalized and submitted paperwork to complete annual renewals for 5 Large groups.
- Collaborated with managers to discuss customer feedback and recommend plan changes to meet customer needs.
- Worked with sales team to collaboratively reach targets.
- Developed and maintained strong working relationships with groups.
- Provided customers with knowledgeable and friendly support daily.
Eligibility Processor I, II, III
Cambia Health Solutions
10.2012 - 07.2016
- Received and examined incoming documents and materials for processing for an assortment of groups.
- Processed an average of 75-100 enrollments a weekly while maintaining accuracy score of 98%
- Investigated processing errors and system malfunctions.
- Collaborated with other departments to optimize production workflows.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Met production targets and tight deadlines by collaborating closely with team members.
- Trained new Eligibility Processor staff on efficient production procedures and proper system operations.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Prepared reporting of day-to-day production processes.
Education
B.A. - Arts and Letters – English
Portland State University
Skills
- Customer Service
- Issue identification
- Contract analysis
- Policy improvements
- Data research and validation
- Time management
- Trend analysis
- Process improvements
- Process enhancement
Timeline
Performance Integrity Analyst I, II & III
Cambia Health Solutions
11.2020 - 11.2024
COB Load Specialist I, II
Cambia Health Solutions
03.2017 - 10.2020
Sales Specialist
Cambia Health Solutions
08.2016 - 02.2017
Eligibility Processor I, II, III
Cambia Health Solutions
10.2012 - 07.2016
B.A. - Arts and Letters – English
Portland State University
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