Christian Mayfield

Results-driven IT professional with a track record of resolving 2,200+ technical support tickets, ensuring seamless IT operations for hundreds of users. Skilled in hardware/software troubleshooting, system administration, and network support, providing both remote and on-site assistance.

• Diagnosed and resolved 95%+ of IT issues on first contact, reducing downtime and increasing productivity.

• Managed Active Directory accounts, password resets, and access permissions for 200+ users.

• Optimized VPN and remote access troubleshooting, resolving network connectivity issues for 50+ employees.

• Spearheaded printer, docking station, and hardware replacements, improving workflow efficiency.

• Assisted with IT process automation and system updates, ensuring compliance with security policies.

Looking to leverage technical expertise, problem-solving skills, and IT infrastructure knowledge in a dynamic IT environment.

• Formulated and established the company's mission and vision statements, providing clear direction and inspiration for the team
• Developed and implemented key operational initiatives, driving substantial business growth and organizational efficiency
• Conducted comprehensive target market research, identifying competitive landscapes and advantageous market trends
• Created and executed innovative promotional strategies, significantly boosting sales and profits

• Excelled in customer service and sales in a fast-paced retail environment at Walmart's Premium Wireless section
• Demonstrated proficiency in explaining complex technical features of a wide range of mobile devices to a diverse customer base
• Achieved consistent sales targets by effectively identifying customer needs and recommending suitable wireless products and plans
• Provided comprehensive post-sale support, ensuring customer satisfaction and fostering long-term client relationships
• Kept abreast of the latest trends and updates in mobile technology to provide knowledgeable and up-to-date advice to customers

• Demonstrated unwavering commitment by consistently attending all practices, meetings, and workouts, showcasing exceptional discipline
• Maintained a high GPA, balancing rigorous academic responsibilities with competitive sports
• Rigorously trained and adhered to a strict nutrition regimen in preparation for national-level fitness competitions
• Excelled in multiple state and regional competitions, consistently delivering top-tier performances
• Exemplified leadership and communication skills, inspiring and motivating fellow athletes
• Cultivated strong relationships with athletes, coaches, and university staff, enhancing team dynamics and personal growth

• Created and delivered compelling sales presentations and seminars, showcasing product features and competitive advantages, leading to enhanced customer engagement
• Maintained high client satisfaction ratings through superior service and effective problem-solving
• Engaged with both existing customers and prospects, providing tailored business solutions to meet their specific needs
• Leveraged CRM software for efficient customer account management and performance tracking, optimizing sales strategies

• Provided personalized caddie services, including physically carrying golf bags and accompanying golfers throughout their rounds, enhancing their playing experience
• Assisted golfers in club selection, strategizing shots, and aligning putts, contributing to improved game performance
• Trained new recreation attendants in safety procedures and customer service excellence, enhancing overall team performance
• Delivered exceptional customer service by guiding visitors with accurate directions to various locations, events, and landmarks within the club, ensuring a memorable and enjoyable experience