Summary
Overview
Work History
Education
Skills
Timeline
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Christian McCrossan

Plano,IL

Summary

Dynamic leader with a proven track record at Woot-Amazon, enhancing team productivity and slashing waste to 1%. Skilled in equipment repair and technical troubleshooting, coupled with exceptional team supervision and customer service abilities. Spearheaded innovative process improvements, significantly boosting operational efficiency and customer satisfaction. Hardworking Area Manager bringing 10+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

11
11
years of professional experience

Work History

Field Service Technician

Ricoh Americas Corporation
05.2024 - Current
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Discussed and recommended service options with customers and explained costs involved.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $100,000.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Operated hand tools and power equipment according to company safety procedures.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Press Supervisor

PPC Flexo
01.2021 - 05.2024
  • Increased brand awareness through creation of innovative print and digital productions for major publications.
  • Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
  • Developed content for press releases, websites and social media.
  • Oversaw company media budget, increasing cost efficiency and sales.
  • Supervised for three shifts in a 247 flexography plant.
  • Ensuring the jobs included all the plates and proofs necessary to run jobs scheduled for upcoming weeks schedule.

Art Director

Darc-arts
01.2017 - 01.2020
  • Contributed to creative process through original ideas and inspiration.
  • Implemented artistic vision to give art purpose and meaning.
  • Made collateral to support various marketing campaigns and visually communicate concepts.
  • Enforced uniform style guide for project consistency across contributors.
  • Implemented strategies for promoting campaigns on social media.
  • Monitored progress of projects, keeping on schedule and within budget.
  • Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.
  • Coordinated with vendors and suppliers to source materials and equipment needed for production.
  • Managed workloads of designers, illustrators and other team members to optimize productivity and timeliness of task completion.

Area Manager

Woot-Amazon
03.2015 - 04.2017
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Managed over 120 employees in a manufacturing environment.
  • Worked with operations including the COO to implement lean process increase production and reduce waste to 1%.
  • Designed the reporting process as well as the on sight signs reminding associates wat to look for in a reject.

Site Manager

JCPenney
02.2013 - 03.2015
  • Inspected cleanliness of common areas and offices.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Resolved issues between employees and customers using company policies.
  • Oversaw all daily office operations and equipment maintenance.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Interviewed, hired, and trained new workers.
  • Monitored, coached, and supervised team of 20 employees.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Arts - Marketing Management And Research

South Hampton University
Dallas, TX
01.2015

Associate of Arts - Communication

Orange Coast College
Costa Mesa, CA
01.1995

Skills

  • Tool management
  • Customer Service
  • Project Management
  • Preventive Maintenance
  • Equipment Repair
  • Technical Troubleshooting
  • Customer training
  • Equipment Inspection
  • Safety assessment
  • Quality Assurance
  • Work Order Management
  • Electrical Troubleshooting
  • Device Installation
  • Programming
  • Team Supervision

Timeline

Field Service Technician

Ricoh Americas Corporation
05.2024 - Current

Press Supervisor

PPC Flexo
01.2021 - 05.2024

Art Director

Darc-arts
01.2017 - 01.2020

Area Manager

Woot-Amazon
03.2015 - 04.2017

Site Manager

JCPenney
02.2013 - 03.2015

Bachelor of Arts - Marketing Management And Research

South Hampton University

Associate of Arts - Communication

Orange Coast College

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