Christian McKenna
Levittown,PA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner, successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
Work History
Planet Fitness Shift Leader
Grand Fitness Partners
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Responsible for maintaining a competitive work environment.
- Lead cleaning and equipment management solutions.
- Responsible for identifying certain problems and focuses that needed to be addressed on a day to day basis.
- Effectively deployed staff to clean and work the front in a efficient manner.
- Effectively handled staff to staff problems and Staff to Member problems, in a professional and understanding manner.
Planet Fitness Front Desk Staff Member
Grand Fitness Partners
02.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Streamlined front desk operations for improved efficiency and guest experience.
- Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.
- Learned how to manage accounts, billing and sensitive information.
- Quickly learned the billing system used to manage the members accounts.
- Assisted in maintaining an appealing facility appearance by dusting surfaces and polishing mirrors as needed.
Crew Member
Raising Cane's Restaurants
08.2022 - 02.2023
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
Education
High School Diploma -
Neshaminy High School
Langhorne, PA06.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Flexible Schedule
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Team Supervision
- Conflict Resolution
- Safety processes and procedures
Timeline
Planet Fitness Shift Leader
Grand Fitness Partners
07.2023 - Current
Planet Fitness Front Desk Staff Member
Grand Fitness Partners
02.2023 - Current
Crew Member
Raising Cane's Restaurants
08.2022 - 02.2023
High School Diploma -
Neshaminy High School
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