- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Martial Arts
- Auto Repair/Restoration
- Music
- Avid Reader
- Electronics and Circuit Building
- I enjoy cooking for friends and family gathering
- Road Trips
- Playing Sports
- Animal Care
- Food Photography
- Historical Exploration
- Video Gaming
Christian McMaster
Augusta,GA
Summary
Professional auto technician with proven expertise in diagnostics, repair, and maintenance of various vehicle systems. Strong focus on team collaboration and adaptability to changing demands, ensuring high-quality service and customer satisfaction. Skilled in problem-solving, technical troubleshooting, and utilizing advanced automotive tools and technologies. Known for reliability and effective communication within diverse team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Auto Technician
PEP BOYS
12.2022 - Current
- Multiple engine overhauls and replacements
- Fleet Maintenance
- Specialized transmission replacement and repairs
- General repairs and maintenance (including suspension, brakes, and steering)
- NY State Inspection services
- Upheld company reputation by consistently delivering high-quality workmanship and maintaining strong customer relationships.
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Maximized availability of replacement parts inventory by coordinating with suppliers on ordering schedules and delivery timelines.
- Identified opportunities for process improvements within the shop, implementing changes that led to increased productivity levels among technicians.
- Maintained a safe work environment by adhering to company safety protocols and industry standards.
- Assisted customers in understanding their vehicle''s maintenance requirements, promoting preventative care measures.
- Led a team of technicians in diagnosing and repairing complex automotive issues.
- Established a culture of continuous improvement within the shop, encouraging staff to explore new methods and tools for enhancing overall performance.
- Maintained a high level of accuracy in recordkeeping, ensuring all service documentation was complete and up-to-date for future reference.
- Enhanced vehicle performance by conducting comprehensive diagnostics and implementing appropriate repairs.
- Developed strong relationships with vendors, negotiating favorable pricing and securing timely delivery of necessary parts and supplies.
- Upheld stringent quality control standards, performing thorough inspections on completed work to guarantee customer satisfaction.
- Successfully resolved challenging repair situations through persistent troubleshooting efforts backed by strong technical knowledge base.
- Collaborated with service advisors to provide accurate repair estimates for clients, ensuring transparency and trust in services provided.
- Managed workflow within the shop to ensure timely completion of tasks and optimal resource allocation.
- Ensured compliance with all safety protocols, maintaining a clean working environment to minimize accidents or injuries among staff members.
- Improved overall shop efficiency through developing and implementing best practices for equipment usage and maintenance procedures.
- Mentored junior technicians, providing guidance and support in skill development and problem-solving techniques.
Auto Technician
Pep Boys Auto Parts & Service
02.2010 - 11.2022
- Brake, tire, and suspension service
- Engine repairs and service
- Conduct inventory control
- Close out daily cash sales
- Conducted routine maintenance and inspections to identify and address potential issues before they became major problems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Achieved consistent positive feedback from clients due to outstanding workmanship and attention to detail.
- Provided excellent customer service by promptly addressing concerns and explaining necessary repairs clearly and concisely.
- Coordinated effectively with service advisors and parts department, ensuring seamless delivery of vehicle repair services to clients.
- Collaborated with team members to complete complex repairs, resulting in improved vehicle performance.
- Implemented preventative maintenance plans for clients, extending the life of their vehicles while minimizing repair costs.
Education
No Degree - SUSPENSION & STEERING
Automotive Service Excellence
New York, NYGED -
York College
New YorkNEW YORK AUTOMOTIVE DIESEL INSTITUTE
Skills
- Customer relationship management
- Cost and Operationally Efficient
- Detailed and Organized
- Building and developing team members
- Expert troubleshooting
- Strong attention to detail
- Team leadership
- Steering system repair
- Brake system proficiency
- Suspension systems
- Computer software proficiency
- Problem-solving
- Strong work ethic
- Customer service
- Changing oil
- Changing tires
- HVAC system maintenance
- Workshop safety compliance
- Technical training development
- Fuel system expertise
- Electrical systems mastery
- Engine performance analysis
- Preventative maintenance planning
- Continuous improvement mindset
- Quality control management
- Exhaust system repair
- Advanced diagnostics
- Time management
- Hand and power tools
- Attention to detail
- Multitasking and organization
- Replacing parts
- Brake systems
- Replacing filters
- Parts replacement
- Engine repair
- Troubleshooting skills
- Preventive maintenance services
- Team collaboration
Accomplishments
- Achieved a operational engine by completing its rebuilding with accuracy and efficiency
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Suspension and Steering Certification (A4) - National Institute for Automotive Service Excellence.
Interests
Timeline
Lead Auto Technician
PEP BOYS
12.2022 - Current
Auto Technician
Pep Boys Auto Parts & Service
02.2010 - 11.2022
No Degree - SUSPENSION & STEERING
Automotive Service Excellence
GED -
York College
NEW YORK AUTOMOTIVE DIESEL INSTITUTE
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