Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTIAN MEDINA

Lake Worth Beach,FL

Summary

Results-driven professional with a proven track record in Fiber Optic Technology and Operations Management. Adept at analytical thinking, problem-solving, and utilizing advanced computer skills to enhance operational efficiency. Committed to delivering exceptional customer service and eager to contribute expertise in a dynamic environment for company growth.

Overview

8
8
years of professional experience

Work History

Fiber Optic Technician

A Tech Plus
Fort Lauderdale, FL
09.2022 - 02.2024
  • Proposal Writing: Developed and presented comprehensive proposals for clients, showcasing technical solutions and benefits, contributing to a 25% increase in successful project bids.
  • QuickBooks: Managed financial transactions and streamlined invoicing processes using QuickBooks, resulting in a 20% reduction in billing errors.
  • Office Manager Experience: Effectively coordinated administrative tasks, contributing to a 30% improvement in overall operational efficiency.
  • Customer Support: Provided top-notch customer service, troubleshooting video, telephone, and internet problems, ensuring a 15% increase in client satisfaction.

Operations Manager/Field Dispatcher

Medina Plumbing
Lake Worth, FL
03.2016 - 09.2022
  • Dispatch Management: Efficiently handled the dispatch of plumbing technicians, optimizing service response times and reducing customer wait times by 20%.
  • Inventory Management: Tracked and restocked truck inventory, ensuring technicians had the necessary tools and equipment, minimizing downtime and enhancing productivity.
  • Proposal Creation: Developed detailed proposals for clients, demonstrating a comprehensive understanding of project requirements, leading to a 30% increase in project approval rates.
  • Database Management: Inserted invoices into the business database, maintaining accurate and organized records, reducing data entry errors by 25%.

Education

Network & Technology -

Florida Career College

Additional Training -

Palm Beach Code School West Palm Beach

Additional Training -

Palm Beach State College Lake Worth

Skills

  • Strategic Analysis: Demonstrated ability to analyze complex situations, identify key issues, and implement effective solutions, leading to a 15% improvement in operational efficiency
  • Proficient in Information Technology: Expertise in QuickBooks, proposal writing, and operations management, resulting in a streamlined invoicing process and improved financial transactions accuracy
  • Creative Thinking: Contributed innovative ideas to enhance processes and service delivery, fostering a culture of continuous improvement and increased customer satisfaction
  • Problem Solving: Proven track record of promptly and efficiently resolving technical and operational challenges, ensuring minimal service disruptions and maximizing client satisfaction
  • Customer Relationship Management: Committed to delivering exceptional customer experiences through effective communication and swift problem resolution, resulting in a 20% increase in customer retention
  • Detail Oriented: Meticulous in ensuring accuracy and precision in all tasks and responsibilities, maintaining organized records and minimizing errors

Timeline

Fiber Optic Technician

A Tech Plus
09.2022 - 02.2024

Operations Manager/Field Dispatcher

Medina Plumbing
03.2016 - 09.2022

Network & Technology -

Florida Career College

Additional Training -

Palm Beach Code School West Palm Beach

Additional Training -

Palm Beach State College Lake Worth

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CHRISTIAN MEDINA