Christian Mink
Wetumpka,AL
Summary
Organized Schedule Coordinator with experience in managing complex scheduling systems, ensuring smooth operations and maximizing efficiency. Known for strong problem-solving skills, quick at identifying issues within schedules and implementing effective solutions. Demonstrated ability to improve processes, contributing to enhanced workflow and overall productivity. Skilled in maintaining excellent communication lines among team members regarding schedule changes or updates.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
EV Schedule Coordinator
Pearce Services
Palo Alto, CA
02.2026 - 09.2026
- Dispatched and optimized EV field service assignments across 8 states, managing 37 service orders per technician based on urgency, job requirements, skills, availability, and geographic coverage.
- Managed service orders, technician assignments, customer information, and operational updates in Salesforce CRM to streamline workflow and enhance communication.
- Liaised with clients, technicians, managers, and EV charging manufacturers to verify parts, equipment specifications, and site requirements, facilitating efficient charger campaigns and addressing overtime and lodging needs.
- Resolved critical service issues such as cable release problems and vandalism to maintain operational efficiency.
Workforce Management Analyst
SaveOnSP, LLC
Greenwood Village, CO
02.2022 - 11.2024
- Monitored staffing levels, forecasts, schedule adherence, employee availability, and capacity using Calabrio, UKG, and Kronos; optimized resource allocation and workload distribution to align staffing with demand.
- Analyzed staffing, scheduling, and productivity data to identify coverage gaps, utilization opportunities, and operational trends, contributing to a 40% improvement in productivity.
- Investigated adherence exceptions, co-created KPI reports that highlighted compliance and performance trends, and aided leadership in decision-making.
- Audited PSL, PTO, FMLA, and Colorado parental leave records to ensure payroll accuracy and proper time-off allocation.
- Examined call volume patterns to improve member support operations.
- Prepared daily staffing reports for operations leaders.
- Conducted audits of team performance against established goals for accuracy and compliance.
Logistics Coordinator
ADT Security
Aurora, CO
12.2019 - 01.2022
- Managed workforce scheduling and resource allocation for 100+ field technicians across multistate territory, ensuring timely installations and service calls across branches and time zones.
- Executed dispatch operations and workload management, assigning 45 appointments per technician based on job requirements and service priorities to optimize technician utilization.
- Applied Capacity Planning and Cross-Functional Collaboration to reallocate technician resources and parts, resolve logistics issues, and meet customer and operational commitments.
- Applied capacity planning and cross-functional collaboration to reallocate technician resources and parts, resolving logistics issues to fulfill customer and operational commitments.
Workforce Logistics Coordinator
Defenders Security
Indianapolis, IN
03.2019 - 12.2019
- Coordinated field scheduling and resource allocation for technicians, aligning appointment demand with availability, workload, and geographic coverage to optimize daily operations.
- Resolved field logistics and scheduling issues, collaborating with technicians and branch teams to uphold service levels and effectively manage same-day changes.
- Dispatched and reassigned service appointments based on job requirements and technician capacity, ensuring alignment with customer needs and adapting to changing operational priorities.
Education
Bachelor of Science - Industrial/Organizational Psychology
Purdue University
West Lafayette, IN 05.2019 - 10.2023
Skills
- Workforce Planning, Scheduling, & Optimization
- Capacity Planning & Forecasting
- Resource Allocation & Workload Management
- KPI & SLA Tracking
- Trend & Variance Analysis
- Operational Reporting & Analytics
- Schedule Adherence & Productivity Analysis
- Field Service Operations & Process Improvement
- Systems: Calabrio, UKG, Kronos, Salesforce CRM, Microsoft Excel, PowerPoint, & Word
References
Sara McAllister 716-604-5716
Mandy Jones 334-640-1647
Timeline
EV Schedule Coordinator
Pearce Services
02.2026 - 09.2026
Workforce Management Analyst
SaveOnSP, LLC
02.2022 - 11.2024
Logistics Coordinator
ADT Security
12.2019 - 01.2022
Bachelor of Science - Industrial/Organizational Psychology
Purdue University
05.2019 - 10.2023
Workforce Logistics Coordinator
Defenders Security
03.2019 - 12.2019