Christian Montes
Mooresville
Summary
My Name is Christian Montes, I am looking to move to a new area and acquire a new job that will open new doors and opportunities to grow.
Professional with strong background in customer order management, adept at streamlining processes and enhancing customer satisfaction. Skilled in utilizing CRM software, managing order workflows, and resolving issues efficiently. Known for effective collaboration, adapting to changing needs, and consistently achieving results. Highly organized, reliable, and focused on teamwork and delivering impactful outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Order Specialist
Nelson Global Products
09.2024 - Current
- 1. Entered Customer EDI
- 2. Manually enter Spot PO’s and Schedule Agreements
- 3. Managed highest level customer order boards
- 4. Maintained relationships with customers
- 5. Acted as a customer service rep
- 6. Filled reports on the status of customer orders
- 7. Provide lists for production on customer needs
CSR - Customer Service Representative
Nelson Global Products
05.2021 - 09.2024
- Handling customers requests while relaying their information to internal parties at my plant. Parties include shipping, quality, and production. Scheduling critical parts and shipments.
- Performed data entry for customer information
- Resolved customer information and complaints
- Answered calls from customers and clients
Education
High School Diploma -
Wilkes Central High School
Wilkes County, NC06.2020
Skills
- Microsoft Powerpoint
- Manufacturing
- Customer service
- Customer support
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Public Speaking
- Communication skills
- Excel data analysis
- Microsoft Outlook
- EDI
Accomplishments
- Collaborated with team of 8 to lower inventory cost.
- Documented and resolved shipping record which led to better order board management with customers.
- Cleared quality rejections through effectively communicating with customer quality team to ensure satisfaction.
- Achieved revenue by communicating to the customer on inventory with accuracy and efficiency.
Certification
- Microsoft expert May 2018 to Present
- Microsoft Word May 2018 to Present
- Microsoft office April 2018 to Present
- Forklift Certified
- First Aid Certified
Languages
Spanish
Timeline
Customer Order Specialist
Nelson Global Products
09.2024 - Current
CSR - Customer Service Representative
Nelson Global Products
05.2021 - 09.2024
High School Diploma -
Wilkes Central High School
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