CHRISTIAN MOON
Marietta,GA
Summary
Dynamic marketing professional with a proven track record while working at Hilton Hotels and Resorts, excelling in data analysis and customer relationship management. Successfully increased social media engagement and identified growth opportunities through strategic market research. Adept at team collaboration and project coordination, driving results and enhancing brand loyalty.
Overview
14
14
years of professional experience
Work History
Marketing Coordinator
Hilton Shreveport
Shreveport
10.2021 - Current
- Prepared regular reports on marketing activities for review by senior leadership.
- Created engaging content for social media platforms, increasing audience engagement.
- Conducted market research to identify new opportunities for growth.
- Tracked and reported on key performance indicators related to marketing efforts.
Assistant Manager
Hilton Shreveport
Shreveport
06.2016 - 10.2021
- Supported senior managers with day-to-day operational requirements.
- Coordinated employee schedules to provide adequate staff coverage.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported recruiting, training, and professional development efforts.
Server
Hilton Shreveport
Shreveport
03.2012 - 06.2016
- Assigned and arranged tables for large groups.
- Communicated professionally with customers, colleagues, and supervisors.
- Trained new servers in company policies, guest service standards, and best practices.
- Processed credit card transactions, gift cards, and cash payments.
Education
Bachelor of Arts (B.A.) - Liberal Arts
Louisiana State University
Shreveport05.2016
Skills
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Product and service knowledge
- Data analysis
- Marketing strategy
- Customer relationship management
- Team collaboration
- Project coordination
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Marketing Coordinator
Hilton Shreveport
10.2021 - Current
Assistant Manager
Hilton Shreveport
06.2016 - 10.2021
Server
Hilton Shreveport
03.2012 - 06.2016
Bachelor of Arts (B.A.) - Liberal Arts
Louisiana State University