CHRISTA M. HATFIELD

• Answered general marketing department inquiries by email, phone, and mail.
• Developed visually engaging marketing materials to support product launches and promotions.
• Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

• I left to pursue another position; however, returned as part time to pursue my nursing career.

• Creating new and exciting desserts to renew our menus and engage the interest of customers
• Team spirit, with customer service attitude
• Preparing a wide variety of goods such as tortes, scones, muffins, crème puffs etc
• Following traditional and modern recipes

• Obtained Person in Charge OH SaveServ certification expires February 2023
• Serve beverages and prepared food, such as cookies, pastries, sandwiches and muffins
• Comply with health and safety regulations

• Career Progression with PRC-Saltillo

Funding Specialist 4/2007 – 2/2017

Contract Specialist 2/2017 – 3/2019

Contract Supervisor 3/2019 – 4/2020

• Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones
• Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions
• Implemented closing out and termination of contracts
• Managed, supervised and controlled execution of contracts ranging from $1 to $3 million USD
• Maintained Access database with contract, vendor and customer information
• Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
• Key Accomplishment: Completed online registration with General Services Administration (GSA) that secured over $2 million dollars in sales