CHRISTIAN MORALES
Food & Beverage Manager
Port Orange,FL
Summary
Visionary Food and Beverage Manager with over 15 years of progressive experience, excelling in driving efficiency and profitability across various dining environments. Demonstrates a keen ability for innovative menu development in collaboration with culinary teams, significantly enhancing guest satisfaction and culinary experience. With a solid track record in optimizing resource allocation and elevating service standards, poised to bring a forward-thinking approach to resort and conference operations.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Food and Beverage Manager
The Shores Resort & Spa
03.2023 - Current
- Directed operations across five revenue outlets with a focus on efficiency and profitability
- Partnered with Executive Chef to innovate seasonal menus, enhancing culinary experience
- Upheld rigorous food service and safety standards, ensuring a safe and enjoyable dining environment
- Managed office supplies and inventory, optimizing resource allocation and reducing waste
- Successfully controlled budget and costs, driving financial performance
- Ensured compliance with food service and safety standards, maintaining top quality
- Revamped inventory management system for improved efficiency and cost control.
Senior Banquet Captain
The Shores Resort & Spa
01.2020 - 03.2023
- Enforced service standards to ensure customer satisfaction
- Managed food delivery for high-volume events
- Directed banquet functions for a 20,000 sq ft property
- Coordinated various events including weddings and corporate meetings
- Pioneered new service protocols, elevating The Shores Resort's banquet reputation
- Fostered a collaborative team environment, directly contributing to staff development.
Restaurant Supervisor
Azure
01.2017 - 01.2022
- Oversaw restaurant operations, ensuring high food quality and service standards
- Implemented innovative strategies to enhance guest experience
- Worked collaboratively with the executive chef to optimize food and beverage offerings
- Enhanced restaurant's service quality, ensuring all food and beverage met high standards
- Oversaw staff training, fostering a team that excelled in service and adhered to business policies
- Drove initiatives that significantly improved food quality and service standards at Azure
- Elevated guest satisfaction by refining service protocols and training staff, boosting positive reviews.
Banquet Server/Bartender/Production set up & tear down
The Shores Resort & Spa
01.2009 - 01.2017
- Contributed to a positive dining experience
- Maintained a clean and organized work environment
- Effectively handled high-pressure situations
- Enhanced guest experience by ensuring seamless service, resulting in increased repeat business
- Introduced efficient setup/teardown protocols, optimizing event execution and labor costs
- Provided empathetic guest service, addressing concerns promptly and fostering positive relations
- Spearheaded event setups, cutting down labor costs by streamlining processes
- Thrived in fast-paced environments, consistently delivering top-notch service.
Education
Daytona State College
04.2010
Skills
- Food and Beverage Management
- Customer Service
- Team Leadership
- Analytical Skills
- Budgeting
- Inventory Management
- Menu Development
- Food Safety Standards
- Performance Standards
- High-Volume Event Management
- Exceptional Customer Service
- Banquet Function Management
- Corporate Meeting Coordination
- Restaurant Supervision
Certification
- ServSafe Certification 7/13/23 - 7/13/28
Awards
- Employee of the year 2022
References
- Reginald Campbell, Pyramid Food & Beverage Director, rcampbell@pyramidglobal.com, (407)497-3156
- Ankur Patel, Quality Inn General Manager, Ankur.patel@stayatchoice.com, (386)235-4488
- Robert Burnetti, Benchmark Managing Director, Rburnetti@pyramidglobal.com, 7724100110
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food and Beverage Manager
The Shores Resort & Spa
03.2023 - Current
Senior Banquet Captain
The Shores Resort & Spa
01.2020 - 03.2023
Restaurant Supervisor
Azure
01.2017 - 01.2022
Banquet Server/Bartender/Production set up & tear down
The Shores Resort & Spa
01.2009 - 01.2017
Daytona State College
- ServSafe Certification 7/13/23 - 7/13/28
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