Christian Muhunde
Portland
Summary
Innovative Computer and Information Systems Manager with proven experience in leading IT departments, managing complex projects from conception to implementation. Skilled in optimizing team dynamics, integrating new technologies, and developing strategies that significantly improve productivity. Demonstrated ability to enhance system operations and streamline workflow processes across various platforms, ensuring operational excellence and robust IT infrastructure support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT ASSISTANT MANAGER
APEX RESIDENTIAL SUPPORT
Portland
02.2023 - Current
- Assisted with the deployment of new applications and updates to existing applications.
- Provided technical support to users via telephone or remote access.
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
- Set up user profiles on local machines according to established standards.
- Participated in team meetings to discuss project status updates.
- Created detailed documentation for software, hardware, and network configurations.
- Provided technical support to end-users on a variety of issues.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Provided company users with tech support for IT problems and account maintenance.
- Met with users, vendors and technicians to determine computing requirements.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Designed databases using SQL Server Management Studio.
- Coordinated software installations and upgrades across various departments.
- Managed IT support operations to ensure timely resolution of technical issues.
MEDICAL TECHNICIAN
GOODWILLNNE INDUSTRIES
Portland
06.2017 - 05.2025
- Coached and mentored new employees on company policies and procedures
- Answered telephones to give information to callers, take messages, or transfer calls
- Helped oversee the daily operations, managing staff and inventory
- Maintained scheduling and event calendars
- Assisted staff with computer usage
- I searched to find the needed information, using sources such as the Internet.
- Provided instruction to patients regarding proper specimen collection techniques.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Maintained and tested sterility of medical equipment.
- Performed quality control checks on equipment used in the laboratory setting.
- Ensured that all laboratory documentation was accurate and up-to-date at all times.
IT INTERNSHIP
GOODWILLNNE
Gorham
02.2021 - 06.2023
- Assisted in project coordination and scheduling for various departmental initiatives.
- Maintained accurate records and documentation for various projects and activities.
- Helped maintain applicant tracking systems and recruiting metrics.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
HOUSE MANAGER
SELF RESIDENTIAL CARE
Portland
01.2019 - 01.2022
- Administered medication as directed by physician
- Monitored progress and documented patient health status changes to keep care team updated
- Transported clients to medical and dental appointments to provide support
- Developed rapport to create safe and trusting environment for care
- Supervised daily activities and provided assistance to staff
- Educated clients and family members on relevant topics to support independent living
- Monitored clients' overall health and well-being and noted significant changes
- Recorded status and duties completed in logbooks for management
- Scheduled daily and weekly care hours for client caseload
- Logged and filed incident reports, detailing significant occurrences during assigned shifts
- Aided residents in completing daily routines of care and activities
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule
- Observed and documented resident progress, reporting recorded metrics to house manager
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements
- Attended continuing training sessions on [Type] techniques and methods
- Fixing computers and printers repairing network problems using companies' software
- Assisted disabled clients to support independence and well-being
- Administered medication as directed by physician
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
- Transported clients to medical and dental appointments to provide support
- Researched community resources and services to provide accessibility and assistance to clients
- Monitored clients' overall health and well-being and noted significant changes
IT Technician
National Land Center
Kigali
01.2010 - 01.2011
- Maintained office PCs, networks and mobile devices
- Monitored systems in operation and quickly troubleshot errors
- Set up PCs, projectors and microphones for use in video conferencing rooms
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Configured systems according to prescribed software and hardware frameworks
- Diagnosed and troubleshot hardware, software and network issues
- Performed server backups and changed and replaced backup tapes daily
- Used ticketing systems to manage and process support actions and requests
- Installed and configured hardware and software for various systems.
- Maintained inventory of IT equipment and supplies for efficient operations.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to staff and clients via phone and in-person.
- Trained new employees on IT protocols and system usage effectively.
Education
ASSOCIATE'S DEGREE - INFORMATION TECHNOLOGY
SOUTHERN MAINE COMMUNITY COLLEGE
ME05.2021
HIGH SCHOOL DIPLOMA -
ADULT EDUCATION
ME07.2016
COMPUTER SCIENCE - INFORMATION TECHNOLOGY
BHARATHIAR UNIVERSITY
COIMBATORE, INDIAN 02-2011
Skills
- Client Documentation
- ADL Support
- Client safety and first aid
- System maintenance
- Network troubleshooting
- Desktop technical support
- Information security
- IT documentation
- Troubleshooting and Diagnostics
- Software updating
Basic SQL, HTML, CSS, ML, CSS
- Application implementation
- Hardware development
- Technical support
- Network certification
- Server virtualization
- SQL database design
- Software development
- Virtualization
- Agile work processes
- Multitasking capacity
- IT project coordination
- Technical support management
- IT service delivery
Certification
- Certificate of Intro Information Technology
- Certificate of Microsoft Client Operation System
- Certificate of Principle of Computer Science
- Certificate of Hospitality Management
- CRMA Certificate
- CPR Certificate
- First Aid Certificate
- Nappi Certificate
- CPCT/A - Patient Care Technician/Assistant
- PCW - Personal Care Worker
- PCA - Personal Care Aide
- DCA - Direct Care Aide
- NCPCT - Patient Care Technician
- PCHM - Personal Care Homemaker
- CMT - Certified Medication Technician
- Licensed Medication Technician from Amergis Staffing
- BLS Provider
- COMPTIA A+
- COMPTIA SECURITY
- CCNA
- MICROSOFT CERTIFICATE
- COMPTIA NETWORK +
- CISSP
- CCM
- CERTIFIED ETHICAL HACKER
- CERTIFIED ASSOCAITE IN PROJECT MANAGEMENT
REFERENCES
- Liz Harvey, SMCC Teacher: 207-749-7499, lizharvey24@gmail.com
- Alan Shaver, SCORE Mentor: 207-751-3752, alan.shaver@scorevolunteer.org
- THIERRY MUGABE, MANAGING DIRECTOR: 207-615-3328 APEX RESIDENTIAL SUPPORT
Volunteer Experience
Volunteer, Catholic Charity, Portland, ME, 06/01/17, Present, Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects., Organized and led recreational activities for children and youth., Developed strong communication skills while providing customer service to visitors at volunteer center., Participated in community clean-up and enrichment projects.
Languages
English
Professional
French
Full Professional
Swahili
Full Professional
Timeline
IT ASSISTANT MANAGER
APEX RESIDENTIAL SUPPORT
02.2023 - Current
IT INTERNSHIP
GOODWILLNNE
02.2021 - 06.2023
HOUSE MANAGER
SELF RESIDENTIAL CARE
01.2019 - 01.2022
MEDICAL TECHNICIAN
GOODWILLNNE INDUSTRIES
06.2017 - 05.2025
IT Technician
National Land Center
01.2010 - 01.2011
ASSOCIATE'S DEGREE - INFORMATION TECHNOLOGY
SOUTHERN MAINE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
ADULT EDUCATION
COMPUTER SCIENCE - INFORMATION TECHNOLOGY
BHARATHIAR UNIVERSITY
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