CHRISTIAN NEAL
Brooklyn
Summary
Dynamic professional with extensive experience at Theater for the New City, excelling in event oversight and customer service. Proven ability to enhance patron experiences through effective communication and organizational skills. Adept at team collaboration and conflict resolution, ensuring compliance with safety regulations while maintaining a clean and welcoming environment.
Overview
9
9
years of professional experience
Work History
House Manager
Theater for the New City
New York
05.2024 - Current
- Communicated building and show policies to patrons, ensuring compliance and understanding.
- Managed stage operations and coordinated with front-of-house teams to enhance event flow.
- Maintained cleanliness and organization within venue for optimal patron experience.
- Uphold adherence to fire safety rules and regulations, promoting a secure environment.
Front Desk Associate
Blink Fitness
Brooklyn
08.2024 - 02.2025
- Conducted tours for potential members, successfully converting inquiries into memberships.
- Answered phone calls professionally and energetically to enhance customer engagement.
- Executed opening and closing procedures to maintain smooth club operations.
- Managed cash handling and daily batch transactions with precision.
- Participated in maintaining cleanliness by organizing equipment and ensuring a tidy environment.
Emerge Facilitator
National Youth Theatre of Great Britain
London
01.2021 - 12.2023
- Co-created and co-delivered drama workshops focused on fundamental employability skills.
- Facilitated networks and opportunities for participants to enhance future employability.
- Provided pastoral care for participants aged 16-30, including travel assistance.
- Devised engaging drama games for interactive sessions.
- Delivered effective CV workshops to improve participants' job readiness.
Customer Service Associate
Walgreens
Las Vegas
02.2020 - 10.2020
- Recommended items for sale and promoted trade-up or companion products.
- Registered customer purchases, collected cash, and processed refunds, voids, and exchanges.
- Maintained cleanliness and organization of counters and shelves while taking inventory.
- Checked in merchandise, priced items, and recorded data as directed by management.
- Implemented asset protection procedures to minimize profit loss effectively.
- Ensured compliance with state and local laws for regulated products.
Production Manager
Lowden Theatre
Las Vegas
08.2016 - 06.2018
- Identified workflow design and implementation improvement opportunities.
- Negotiated contracts with vendors for essential production supplies.
- Ensured compliance with safety policies and regulations per company standards.
- Resolved personnel conflicts within department as needed.
- Developed and implemented production schedules to meet project deadlines.
- Created reports on productivity levels, cost analysis, and inventory status.
- Established communication channels between management and staff.
- Monitored daily operations of production team, providing necessary guidance.
Education
Bachelor of Arts - Performing Arts
University of East London
United Kingdom05-2021
Skills
- Computing and software proficiency
- Basic web design
- Efficient typing
- Public speaking and presentation
- Organizational skills
- Time management and prioritization
- Customer service and conflict resolution
- Team collaboration and problem solving
- Fire safety compliance
- Event oversight and planning
- Behavior modeling and skill building
- Staff training and development
- Cleaning proficiency and maintenance
- Analytical thinking and record keeping
References
Available Upon Request
Timeline
Front Desk Associate
Blink Fitness
08.2024 - 02.2025
House Manager
Theater for the New City
05.2024 - Current
Emerge Facilitator
National Youth Theatre of Great Britain
01.2021 - 12.2023
Customer Service Associate
Walgreens
02.2020 - 10.2020
Production Manager
Lowden Theatre
08.2016 - 06.2018
Bachelor of Arts - Performing Arts
University of East London
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