Christian Nembhard
Queens
Summary
Motivated and ambitious self-starter with excellent people skills and communication abilities. Natural born team player and problem solver.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Hilton Garden Inn Hotel
237 W 54th Street
10.2023 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed check-in and check-out procedures for guests.
- Created welcoming and comfortable environment for guests.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Contributed towards an overall increase in online review ratings by providing prompt assistance whenever required.
- Collected room deposits, fees, and payments.
Graphic Designer
Freelance
03.2020 - 01.2023
- Provide aid and assistance to elderly clients in a strategic and efficient manner
- Prepare clients for medical appointments and other activities
- Help with grocery shopping and running errands
- Assisted with budgeting and helped clients with spending
- Ensuring overall comfort, well-being, and safety of clients
Education
Music Production
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Active Listening
- Flexible and Adaptable
- Customer Service Skills
- Excellent Communication
- Multitasking Abilities
- Attention to detail
- Critical Thinking
- Safety Awareness
- Empathy and Compassion
Timeline
Guest Service Agent
Hilton Garden Inn Hotel
10.2023 - Current
Graphic Designer
Freelance
03.2020 - 01.2023
Music Production
Queensborough Community College of The City University of New York