Christian Novenario
Rio Hondo,TX
Work Preference
Summary
Experienced with veteran benefits administration and client support. Utilizes strong case management skills to provide comprehensive assistance to veterans. Knowledge of regulatory frameworks and ability to navigate complex systems effectively.
Overview
1
1
Certificate
1
1
year of post-secondary education
33
33
years of professional experience
Work History
Veteran Services Representative
Texas State Technical College
Harlingen, TX
- Contributed to the development of internal policies and processes that improved overall efficiency within the office environment.
- Collaborated with interdisciplinary teams to ensure timely processing of claims and delivery of services to veterans.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
Case Manager
Family Endeavors
Harlingen, TX
- Coordinated access to local resources and followed up to support client independence.
• Maintained detailed records and conducted quarterly audits for
accuracy.
• Balanced office budget and ensured timely reporting using Microsoft
Office tools.
•Maintained accurate documentation on all cases, ensuring compliance
with regulations and confidentiality requirements.
•Conducted thorough assessments of clients'' situations, identifying
issues, goals, and necessary interventions.
• Educated clients on available programs, benefits, and services,
empowering them to make informed decisions about their care needs.
Phlebotomist/Medical Referral Assistant
Tropical Health, PLLC
05.2025 - 09.2025
- Centrifuged blood samples as outlined in clinical protocols.
- Successfully performed over 600 venipunctures, with a 95% success rate, demonstrating precision and consistency.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Coordinated medical referrals for patients, ensuring seamless transitions between providers and continuity of care.
- Coordinated medical referrals to ensure timely access to specialists and accurate transfer of patient information.
Medical Laboratory Technician
US Army
02.1993 - 03.2013
- Followed safety protocols to maintain safe and secure laboratory environment.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Supervised hospital lab operations and conducted diagnostic testing.
- Mentored 40+ soldiers in career development and performance
assessments. - Managed sensitive patient and personnel records using CHCS and
secure filing systems.
Education
BS Degree - Health Sciences
Excelsior College
Albany, NY 10.2009 - 08.2010
Certification
CPR/AED Certified – American Heart Association, 2024
Skills
Family support
Housing assistance
Needs assessment
Veteran advocacy
Medical coordination
Employment assistance
Interviewing techniques
Counseling
Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Phlebotomist/Medical Referral Assistant
Tropical Health, PLLC
05.2025 - 09.2025
BS Degree - Health Sciences
Excelsior College
10.2009 - 08.2010
Medical Laboratory Technician
US Army
02.1993 - 03.2013
Veteran Services Representative
Texas State Technical College
Case Manager
Family Endeavors