Summary
Overview
Work History
Education
Skills
Awards
References
Talentdevelopmentandmanagement
Communicationandleadership
Certification
References
Interests
Languages
Software
Quote
Work Preference
Work Availability
Timeline
Hi, I’m

Christian Oden

Lawrence,Kansas
Christian Oden

Summary

Dynamic professional with over 20 years of experience in customer service, sales, and management, committed to driving growth and enhancing operational excellence. Proven track record in developing strategies that increase customer satisfaction and boost revenue. Core competencies include team leadership, relationship building, and performance optimization. Aspiring to leverage extensive expertise to contribute to a forward-thinking organization.

Overview

26
years of professional experience
1
Certification

Work History

Haskell Financial Aid Department

Federal Work Study
01.2024 - 12.2024

Job overview

  • Inventoried and ordered materials, supplies, and services.
  • Operated photocopiers, scanners, facsimile machines, and personal computers.
  • Kept families and students up to date on application status.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Reviewed files, records, and other documents to obtain information, or respond to requests.
  • Typed, formatted, and edited correspondence, and other documents.
  • Troubleshoot office equipment, computer hardware, and software issues.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Monitored office supplies inventory and placed orders when necessary.

Kaw Valley Cannabis

Sales Manager
07.2020 - 02.2022

Job overview

  • Identified and developed new markets for products or services.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Executed strategic sales plans to expand customer base and revenue.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Conducted market research and reported on competitors.

Ferguson Enterprises

Counter Manager
08.2016 - 01.2020

Job overview

  • Monitored cash register transactions to identify any discrepancies or errors in calculations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Identified areas of improvement within existing operations processes and took corrective action accordingly.
  • Monitored sales activities to ensure compliance with company standards.
  • Organized promotional events to maximize sales opportunities in the store.
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
  • Monitored inventory levels and ordered supplies as needed.
  • Worked closely with vendors to ensure quality control standards were met when receiving shipments.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ordered store materials and built strong relationships with key company suppliers.
  • Resolved customer complaints professionally and efficiently.
  • Assisted with store operations, including inventory management and stock replenishment.

Budget Car and Truck Rental
Lawrence, KS

Store Manager
09.2011 - 08.2016

Job overview

  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Ensured compliance with safety regulations and company policies.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Formed and sustained strategic relationships with clients.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Established customer service standards and monitored staff compliance.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited, trained and supervised new employees.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Maintained accurate records of employee performance reviews.

Education

Haskell Indian Nations University
Lawrence, Kansas

Bachelor of Science from Business Administration
12.2024

University Overview

  • [2020, 2021, 2023, 2024] - Dean's List
  • [2020, 2021, 2023, 2024] - Honor Roll
  • Graduated cum laude
  • [3.66] GPA
  • RIM Certification

Skills

  • Customer Engagement
  • In-Person Sales
  • Customer Loyalty Strategies
  • Talent Acquisition
  • Strategic Marketing
  • Leadership qualities
  • Administrative assistance
  • YouTube
  • Telephone etiquette
  • Computer skills
  • Document management
  • Multitasking and organization
  • Data analysis
  • Clear communication
  • File and document management
  • Problem-solving

Awards

Awards
  • 5x counter of the month at Ferguson
  • Top 10 small counters in the country for Ferguson Enterprises
  • Top Performer in the 10-city market for Kansas City Landsmen

References

References

Available upon request.

Talentdevelopmentandmanagement

Talentdevelopmentandmanagement

Skilled in identifying, recruiting, and nurturing talent to build high-performing teams. Committed to enhancing organizational capabilities through strategic leadership and targeted employee development.

Communicationandleadership

Communicationandleadership

Developed a customer service style that won multiple awards, emphasizing learnable skills over innate talent. Proven leadership in making strategic personnel decisions, enhancing team performance.

Certification

  • Haskell Indian Nations University Records & Information Management Program Certification (May, 2024)
  • National Archives and Records Administration Training Program (October, 2023)
  • U.S. Dept. of Interior Records Contact Training Indian Affairs Records Management Training Program (November, 2023)

References

References
References available upon request.

Interests

Hiking

Cooking

Reading

Woodworking

Languages

English
Native language

Software

Office 365

Quote

"Life doesn't change, but your perception does. It's all about what you focus on".
Wim Hof

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Federal Work Study
Haskell Financial Aid Department
01.2024 - 12.2024
Sales Manager
Kaw Valley Cannabis
07.2020 - 02.2022
Counter Manager
Ferguson Enterprises
08.2016 - 01.2020
Store Manager
Budget Car and Truck Rental
09.2011 - 08.2016
Haskell Indian Nations University
Bachelor of Science from Business Administration

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Christian Oden