Christian Ogando
Miami,FL
Summary
A highly efficient service crew member who is well-established in fast-paced and challenging environments and looking to make a transition into an IT help desk role. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Completed an introduction course to the help desk role and developed technical support and troubleshooting methods for Windows. Also actively preparing for the CompTIA A+ certification and becoming familiar with hardware, software, and troubleshooting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Crew Member
Chipotle Grill
04.2023 - 01.2024
- Led the delivery of exceptional customer service to over 100 customers per shift, which resulted in an 80% customer satisfaction rate and a 20% increase in customer retention rates
- Increased in-store efficiency by 23% by refining in-store approach by implementing a strategy that removed clutter.
- Increased customer satisfaction and accelerated customer service by 20% by implementing and developing a collaborative strategy that increased customer support by 15%.
- Trained 5 new hires on customer service standards, technical skills, and company policies and procedures, improving their performance and retention by 20%.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT04.2025
Skills
- Technical Support
- Desktop Support
- Customer Service Expert
- Technical Troubleshooting
- Issue Resolution
- Technical Support Triage
- Ticket Management
- Help Desk Software
- User Support
- Complaint Resolution
Certification
- IT help desk for beginners - Issued December 2023 by LinkedIn Learning
- CompTIA A+ core 1 (220-1101) cert prep 2 & 3: CPU & RAM and Core Hardware - Issued January 2024 by LinkedIn Learning
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Service Crew Member
Chipotle Grill
04.2023 - 01.2024
Bachelor of Science - Information Technology
Western Governors University