Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Christian Oliveira

Coventry,RI

Summary

Dynamic and empathetic professional with notable experience at Home Depot and volunteering at Saint Anthony's Parish, excelling in customer service and community support. Skilled in problem-solving and computer proficiency, I've effectively managed high-stress situations and fostered positive community relations, enhancing customer loyalty and satisfaction. Demonstrated adaptability and teamwork, contributing to consistent service excellence and community well-being.

Offering positive attitude and strong interpersonal abilities, ready to learn and grow in collaborative environment. Ready to use and develop organizational and problem-solving skills in Security officer role.

Energetic and compassionate individual with excellent communication and teamwork skills. Possesses solid understanding of community support initiatives and event coordination. Aims to make meaningful difference through dedicated service and collaboration.

Overview

2025
2025
years of professional experience

Work History

Volunteer

Saint Anthony 's Parish
  • Assisted with special events and programs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Provided emotional support and companionship to elderly in community homes.
  • Volunteered at church-sponsored outreach events, providing polite, friendly representation.
  • Sourced and distributed food and supplies to those in need.
  • Supported pastoral staff with administrative tasks, ensuring smooth operation of church activities. Eucharistic Minister and Altar server.
  • Assisted customers in selecting products and provided knowledgeable advice on home improvement projects.

Customer Service Representative

Home Depot
05.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Associate of Science - Criminal Justice

Community College of Rhode Island
Warwick, RI
06-2022

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Community service
  • Adaptability and dependability
  • Flexible schedule
  • Computer skills

Interests

  • Enjoy participating in working out and running for overall physical and mental well-being
  • I participate in low-impact exercises to strengthen core muscles
  • I enjoy helping others and giving back to the community
  • I participate in a variety of outdoor recreational activities
  • Gym Workouts
  • Playing Sports
  • Martial Arts

Timeline

Customer Service Representative

Home Depot
05.2020 - Current

Volunteer

Saint Anthony 's Parish

Associate of Science - Criminal Justice

Community College of Rhode Island
Christian Oliveira