OKIKI AWOYERA
HOUSTON,UNITED STATES
Summary
Detail-oriented Customer Service Representative with experience in retail and hospitality. Expertise in resolving customer inquiries, processing transactions, and maintaining accurate records. Demonstrated ability to thrive in fast-paced environments while delivering professional service. Proven experience collaborating with diverse teams to enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Delivery Driver
DoorDash
Houston, United States
01.2025 - Current
- Delivered food and grocery orders to customer addresses.
- Navigated deliveries using the DoorDash Dasher app and GPS directions.
- Picked up orders from restaurants and merchant locations.
- Updated customers on pickup timing and drop-off instructions to ensure smooth delivery experience.
- Verified order information for accuracy before leaving merchant locations to minimize delivery errors.
- Assessed vehicle readiness for safe delivery routes to uphold safety standards.
- Followed traffic laws and local delivery regulations during routes.
- Transported and safely delivered items to prevent damage or loss.
Customer Service Cashier
Walmart
Houston, United States
02.2022 - 11.2024
- Processed customer payments at Walmart front-end registers and self-checkout lanes, ensuring accurate transaction handling.
- Scanned merchandise and verified pricing for Walmart customers at checkout.
- Greeted shoppers and answered questions about products and store locations to enhance customer experience.
- Resolved register issues and directed payment problems to supervisors, facilitating smooth operations.
- Supported front-end flow by guiding customers through checkout and returns.
- Bagged purchased items and organized carts for customer convenience.
- Maintained clean checkout areas and stocked nearby bag and receipt supplies.
- Followed Walmart cash handling policies and balanced drawer procedures.
Customer Service Representative
Target
Houston, United States
01.2021 - 01.2022
- Resolved guest concerns with calm communication and clear service recovery steps.
- Assisted guests with product questions, store policies, and purchase decisions at Target.
- Processed returns, exchanges, and refunds using Target point-of-sale system.
- Supported order pickup, curbside handoff, and in-store fulfillment requests.
- Directed guests to departments, services, and merchandise locations throughout Target.
- Maintained accurate guest records, transactions, and account information in Target systems.
- Collaborated with team members to handle busy service desk and checkout needs.
Front Desk Receptionist
Sheraton Hotel & Resorts
Nigeria, Lagos
09.2019 - 10.2020
- Greeted Sheraton Hotel & Resorts guests with professional front desk service.
- Processed check-in and check-out requests using a property management system.
- Managed reservations, room keys, and guest profile details accurately.
- Answered guest questions about amenities, services, and local information.
- Resolved guest concerns with calm, courteous communication.
- Coordinated with housekeeping and maintenance for room readiness.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Handled incoming calls and directed messages to proper departments.
- Maintained lobby appearance and supported daily front desk operations.
Education
High School Diploma -
The Salvation Army Comperhensive High
Lagos, Nigeria01-2021
Skills
- Logistics Coordination
- Order Processing
- Customer Service & Customer Relations
- Retail Customer Support
- Conflict resolution
- Problem-Solving
- Team Collaboration
- Time Management
- Professional Communication
- Communication skills
- Microsoft Office
- Computer & Office Systems
Timeline
Delivery Driver
DoorDash
01.2025 - Current
Customer Service Cashier
Walmart
02.2022 - 11.2024
Customer Service Representative
Target
01.2021 - 01.2022
Front Desk Receptionist
Sheraton Hotel & Resorts
09.2019 - 10.2020
High School Diploma -
The Salvation Army Comperhensive High