Open To Work
Phoebe Durham
Spokane,WA
Work Preference
Summary
Seasoned professional with 15+ years of experience in administrative support, customer service, and office management. Recognized for being dependable, adaptable, and service-oriented, with a genuine enjoyment of supporting others through administrative assistance, coordination, and day-to-day operational tasks.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Delivery Driver
Uber Drivers
Spokane, USA
03.2025 - Current
- Plan efficient routes and adapt quickly to changing traffic and delivery priorities.
- Manage multiple time-sensitive deliveries while maintaining organization and attention to detail.
- Delivered timely, accurate service, enhancing customer satisfaction through attentive interactions.
- Resolved delivery issues independently, ensuring clear communication and maintaining customer trust.
- Exhibited reliability and sound judgment in fast-paced environment, demonstrating initiative in meeting delivery challenges.
Retail Manager
Game World
Airway Heights, USA
01.2026 - 05.2026
- Assisted customers with sales and trade to enhance customer satisfaction and drive repeat business.
- Operated point-of-sale system to process transactions efficiently.
- Executed cash handling procedures to uphold accuracy in financial records and support overall store operations.
- Inventory Management
- Opening and Closing Procedures
- Product Testing, Prep, and Placement
- Purchase Orders
- Performed cleaning tasks to ensure a welcoming shopping environment that promotes customer engagement.
Hotel Concierge
Kalispel Tribe Hotel and Casino
Airway Heights, USA
09.2022 - 01.2024
- Proactively addressed and fulfilled guest requests to enhance comfort and enjoyment.
- Recommended local attractions and dining options tailored to guest preferences.
- Created personalized experiences that significantly improved guests' satisfaction.
- Scheduled guest accommodations
- Organized various guest services
- Served as a first point of contact
- Arranged transportation
Patient Care Coordinator (PCC)
Providence Medical Group
Spokane Valley, USA
07.2022 - 09.2022
- Coordinated patient appointments and managed scheduling for multiple providers.
- Coordinated patient scheduling and documented essential information to enhance patient care and service continuity.
- Communicated effectively with patients to address concerns and provide information.
- Collaborated with healthcare teams to streamline patient flow and improve service delivery.
- Executed receptionist and clerical duties to support PMG physician offices, ensuring smooth operations.
Site Manager
Secure-IT Self Storage
Spokane Valley, USA
02.2021 - 03.2022
- Monitored property condition and reported maintenance issues to ensure timely resolution and upkeep.
- Managed cash and balanced receipts, pursued collections, posted payments and processed daily bank deposits accurately and timely.
- Provided superior customer service in sales and sales leads, over the phone as well as to walk-in customers.
- Marketed to local businesses and apartment managers
- Ensured that the store achieved its targeted revenue projections.
- Prepared auction units according to procedure and lien laws.
- Answered and responded to after-hour emergency calls via company emergency cell phone
Night Ops Department Supervisor
Lowe's
Spokane Valley, USA
09.2019 - 02.2021
- Provided excellent customer service by greeting and assisting customers
- Received and organized incoming freight shipments to ensure efficient stock management.
- Determined distribution and stocking of store merchandise according to established procedures.
- Communicated with direct supervisors and team members to meet freight flow goals.
- Follow all safety protocols for power equipment operations and daily tasks
- Conducted training sessions to improve employee skills and overall team performance.
- Executed store lock and unlock procedures to maintain security and safety.
Receiver/Stocker 1/Team Lead
Lowe's
Spokane Valley, USA
09.2019 - 06.2020
- Oversaw team members, ensuring efficient workflow and collaboration
- Facilitated team training to enhance skills and knowledge among staff
- Delivered customer service support, contributing to improved customer satisfaction
- Stock freight/Inventory
- Top-stock and down-stock procedures
- Performed cleanup tasks to ensure facility cleanliness
- Store Equipment
Shift Lead
Noodle Express
Airway Heights, USA
07.2018 - 01.2019
- Led crew members to achieve productivity and foster teamwork.
- Managed hiring processes to attract qualified candidates.
- Handled cash transactions and maintained accurate records.
- Resolved customer inquiries to improve satisfaction.
- Store and equipment upkeep
Temporary Employee
Adecco NA
Spokane, USA
01.2015 - 12.2017
- Employed at Metal Sales Manufacturing as Receptionist
- Managed multi-line phone calls to facilitate effective communication
- Direct calls to appropriate sales representatives
- Received and delivered messages to support timely communication
- Organized and maintained filing system for efficient document retrieval
- Customer Service
SSA/Receptionist
Peak Alarm Guard and Patrol
Salt Lake City, USA
01.2009 - 11.2009
- Front office management. New accounts.
- Coordinated schedules for 200+ employees, ensuring optimal staffing levels.
- Managed overtime hours and vacation requests to maintain coverage and employee satisfaction.
- Managed email correspondence with clients
- Reviewed applications for completeness and accuracy
- Facilitated orientation for new hires, streamlining onboarding process.
Office Manager/Salesperson
Performance Emissions
Salt Lake City, USA
11.2007 - 08.2009
- Closed sales and processed large payments
- Coordinated daily office operations and streamlined inventory management for improved workflow
- Facilitated customer satisfaction through proactive communication and personalized support
- Maintained optimal stock levels and organized inventory systems to enhance store operations
- Accounts receivable/Accounts payable
- Prepared and managed vehicle titles
- Processed employee payroll accurately and on time
- Managed contracts and Bill of Sale.
Customer Service/Counter Sales
Taco Bell
Holladay, USA
01.2003 - 10.2007
- Oversaw product and service quality standards to enhance customer satisfaction
- Operated cash registers to ensure accurate and timely transactions
- Performed cash-out procedures daily
- Completed daily bank deposit transactions to maintain financial integrity
- Opening and closing duties
Graveyard Shift Server
Flying J Travel Center
Nephi, USA
03.2001 - 10.2002
- Facilitated smooth guest flow and enhanced dining experience
- Took and served orders efficiently for timely meal delivery
- Ensured positive customer experiences through attentive service
- Customer Service
- Managed cash register operations and customer payments
- Maintain restaurant cleanliness
Debt Collector
Feature Films for Families
Murray, USA
02.2000 - 10.2000
- Collected payments for past due accounts to reduce outstanding balances
- Worked with customers on payment arrangements
- Conducted outbound calls to facilitate communication and address client needs
- Provided customer service support to resolve client inquiries and improve satisfaction
Education
High school diploma -
Juab High
Salt Lake City, UT12-2009
Skills
- Route planning
- Delivery documentation
- Customer service
- Sales
- Appointment scheduling
- Complaint resolution
- Client relations
- Organizational skills
- Attention to detail
- Teamwork
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Data entry
- Financial transaction processing
- Payment processing
- Records management
- Inventory management
- Inventory control
- Warehouse experience
- Logistics coordination
- Travel arrangements
- Travel planning
- Appointment management
- Inventory management
- Medical receptionist
- Clinic administrative experience
- Guest services
- Hotel experience
- Property management
- Multi-line phone systems
- Client communication
- Administrative experience
- Scanning
- Freight
- Accounting
- Payroll
- Customer account management
- Interpersonal skills
- Delegation
- Leadership
- Warehouse experience
- Customer support
- Retail sales transactions
- Data collection
- Microsoft Office
- Confidential information handling
- Attention to detail
- Data collection
- Disability support
- Logistics coordination
- Payroll
- Customer account management
Certification
Driver's License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Retail Manager
Game World
01.2026 - 05.2026
Delivery Driver
Uber Drivers
03.2025 - Current
Hotel Concierge
Kalispel Tribe Hotel and Casino
09.2022 - 01.2024
Patient Care Coordinator (PCC)
Providence Medical Group
07.2022 - 09.2022
Site Manager
Secure-IT Self Storage
02.2021 - 03.2022
Night Ops Department Supervisor
Lowe's
09.2019 - 02.2021
Receiver/Stocker 1/Team Lead
Lowe's
09.2019 - 06.2020
Shift Lead
Noodle Express
07.2018 - 01.2019
Temporary Employee
Adecco NA
01.2015 - 12.2017
SSA/Receptionist
Peak Alarm Guard and Patrol
01.2009 - 11.2009
Office Manager/Salesperson
Performance Emissions
11.2007 - 08.2009
Customer Service/Counter Sales
Taco Bell
01.2003 - 10.2007
Graveyard Shift Server
Flying J Travel Center
03.2001 - 10.2002
Debt Collector
Feature Films for Families
02.2000 - 10.2000
High school diploma -
Juab High