Christian Palmer

• Supervised team members to ensure adherence to safety and operational standards.
• Trained new staff on customer service protocols and menu knowledge.
• Led daily briefings to communicate goals, updates, and service expectations effectively.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

• Enforced company policies and regulations with employees.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Streamlined communication between team members, which helped in resolving issues more quickly.
• Increased sales with introduction of promotional strategies that attracted more customers.
• Oversaw team performance, ensuring alignment with operational goals and standards.
• Managed daily front of house operations to ensure exceptional guest experiences.
• Supervised daily kitchen operations to ensure efficiency and adherence to safety standards.