Dynamic bilingual professional with extensive experience at Amazon, adept in customer service and support. Demonstrates exceptional communication skills and empathy, excelling in high-pressure environments. Proven track record of enhancing customer satisfaction and streamlining order management processes.
- Receive, pick, and stow customer orders, process returns, and prepare for delivery.
- Assist customers with questions they may have.
- Work through problem-solving scenarios for customers.
- Maintain a clean, safe, and organized workspace.
- Manage responsibilities for a Locker+ location, including opening and closing site.
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
English, B2
Graduated from the University of MedellÃn, Colombia, with an audiovisual production emphasis. Organized, reliable, effective, disciplined, curious, creative, willing to grow and provide stability in the face of new job challenges.