CHRISTIAN PAUGH
Lakewood,OH
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, developed through hands-on experience in customer service, sales, and issue resolution. Proven ability to build rapport with customers, enhance, and identify opportunities for upselling and repeat business. I bring patience and empathy to every interaction, consistently creating positive experiences for all customers. My favorite part of the workforce experience is creating a meaningful, lasting good impression on every customer I serve with excellent service and attitude.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Fulfillment Associate
Sam’s Club
Mentor, OH
10.2025 - 05.2026
- Picked and arranged orders for curbside pickup.
- Maintained work area and handled customer service for curbside department.
- Learned roles in different departments in order to ensure roles were filled. Assisted in training new employees.
Barista
Starbucks
Mentor, OH
08.2025 - 10.2025
- Prepared and served handcrafted beverages and food items per company standards.
- Maintained a clean and organized workspace while ensuring quick and friendly service.
- Used upselling techniques to recommend seasonal drinks and bakery items to customers.
- Collaborated with team members to create a welcome and smooth workspace experience.
Cashier
Perry DQ LLC
Perry, OH
05.2022 - 08.2025
- Handled cash, credit, and mobile transactions accurately and efficiently.
- Maintained cleanliness and organization of the service area.
- Provided friendly and attentive customer service in a fast-paced environment.
- Suggested addons, specialty items, or seasonal items to increase sales and customer satisfaction.
Sandwich Artist
Bava G Inc
Painesville, OH
02.2021 - 09.2022
- Prepared sandwiches and maintained quality standards per brand guidelines.
- Ensured product freshness, portion accuracy, and safety compliance.
- Delivered customer satisfaction and quality products while promoting seasonal or limited time menu items.
Cashier
Dollar General
Painesville, OH
03.2020 - 02.2021
- Processed transactions, and ensured customer satisfaction.
- Assisted customers with locating products and provided recommendations to increase sales.
- Stocked shelves, rotated inventory, and maintained a clean and organized store environment.
- Sold store promotions and loyalty programs through strong communication and upselling skills.
Cashier
Mission BBQ
Mentor, OH
02.2019 - 03.2020
- Processed customer orders and payments while promoting seasonal menu items.
- Supported kitchen and dining teams to ensure smooth daily operations.
- Ensured customer satisfaction through strong service and quality control.
Education
High School Diploma -
Mentor High School
Mentor, OH 08.2018 - 01.2020
Skills
- Customer Service & Assistance
- Work Ethic & Integrity
- Upselling & Suggestive Selling
- Patience & Empathy
- Communication
- Issue Resolution & Conflict Management
Timeline
Fulfillment Associate
Sam’s Club
10.2025 - 05.2026
Barista
Starbucks
08.2025 - 10.2025
Cashier
Perry DQ LLC
05.2022 - 08.2025
Sandwich Artist
Bava G Inc
02.2021 - 09.2022
Cashier
Dollar General
03.2020 - 02.2021
Cashier
Mission BBQ
02.2019 - 03.2020
High School Diploma -
Mentor High School
08.2018 - 01.2020