Ramona Roberts
Fort Worth,TX
Summary
A knowledgeable and dedicated customer service professional willing to go the extra mile to achieve customer satisfaction. Always willing to listen and gather feedback necessary to provide custom solutions tailored to meet the individual's needs. Proficient in the use of technology and able to navigate multiple platforms. Enjoys learning new skills and willing to collaborate with others discovering new ideas and solutions to better serve the community. Works to build strong trusting relationships by offering trust, effective communication and interpersonal skills. Capable of meeting deadlines without direct supervision while working in a remote setting.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Amazon Inc
Fort Worth, TX
11.2019 - Current
- Picked and packed ordered items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Moved merchandise using forklifts, pallet jacks and hand trucks
Personal Assistant to Court Reporter
Goodenough And Associates
Arlington, TX
12.2013 - 02.2018
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Displayed absolute discretion at handling confidential information.
- Processed depositions and distributed them to all parties involved.
- Maintained calendar to include all jobs and appointments.
- Filed all certificates with courts
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Computer Information Systems - Health Information
07.2010
Computer Information Systems with a concentration in Health Information Systems. Utilizing the Electronic Health Record to provide the patient with an improved level of care.
Skills
- Organizational Skills with Attention to Detail
- Troubleshooting and Assistance
- Customer Support to Provide Excellent Service
- Friendly and Patient
- Technical Support
- Microsoft Office Applications
- Computer Proficiency
- Customer Satisfaction and Trust
- Customer Relations with High Integrity
- Typing Proficiency
- Problem Solving
- Strong Desire for Continued Learning
- Effective communication with Strong Interpersonal Skills
- Enjoys working remotely
- Performs well alone or as part of a team
- Requires Minimal Supervision
- Ability to Meet Deadlines
Section name
MED TEX STAFFING - Nurse Staffing Arlington, TX
- Worked night shift from home office to cover emergency staffing needs
- Partnered with departmental managers to ascertain staffing needs and subsequently provide candidate recommendations.
- Worked diligently to promptly provide the healthcare facilities with qualified caregivers, their certifications and matching skillsets.
- Built a positive rapport and friendly relationship with both our clients and care staff.
- Respectful of patient privacy while keeping information secure
GE TECH TEAM - Fort Worth, TX - Technical Support Representative
TARRANT COUNTY ACCESS FOR THE HOMELESS - Fort Worth, TX - Computer Technical Support
- Assisted customers by providing technical solutions concerning issues associated with hardware, operating systems and all related peripherals
- Troubleshooting issues and identifying the repairs needed
- Providing phone support while working in call center
- Traveled on-site to address network issues and restore connectivity
- Building client and customer trust by listening, respecting
Relative Experience
Med Tex Staffing - Nurse Staffing Arlington, TX
- Received office workload after closing to provide night shift accessibility.
- Partnered with departmental managers to ascertain staffing needs and subsequently provide candidate recommendations.
- Worked diligently and promptly to provide healthcare facilities with qualified caregivers able to meet the patient’s needs.
- Built a positive rapport and friendly relationship with both our clients and care staff.
- Respectful of patient privacy while keeping information secure
GE Tech Team - Fort Worth, TX - Technical Support Representative
Tarrant County Access for the Homeless - Fort Worth, TX - Computer Technical Support
- Provided technical support and excellent customer service
- Ability to troubleshoot and problem solve
- Technical support for all computer manufacturers, their operating systems and peripherals
- Network solutions to maintain connectivity
- Learns quickly and meets assigned deadlines
Timeline
Fulfillment Associate - Amazon Inc
11.2019 - Current
Personal Assistant to Court Reporter - Goodenough And Associates
12.2013 - 02.2018
DeVry University - Bachelor of Science, Computer Information Systems - Health Information