Erique Jones
Rochester
Summary
Dependable Fulfillment Associate experienced in high-volume warehouse operations. Achieved timely product delivery through effective inventory management and order processing while maintaining high quality standards. Focused on operational efficiency and customer satisfaction by proactively resolving order discrepancies.
Overview
4
4
years of professional experience
Work History
Fulfillment Associate
Amazon
Rochester
05.2025 - Current
- Prepared and packed customer orders for timely shipping.
- Operated material handling equipment to move products efficiently.
- Maintained inventory accuracy through regular counts and updates.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Warehouse Worker
Wegmans Food Markets, Inc
Rochester
09.2023 - 04.2025
- Operated forklifts to move products efficiently throughout the warehouse.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assisted team members in loading and unloading trucks safely and quickly.
- Used pallet jacks to move items to and from warehouse locations.
- Organized inventory to ensure accurate stock levels and easy access.
- Organized warehouse space for efficient storage of products.
- Staged and sorted multiple types of products for loading.
- Assembled orders according to customer requests.
- Followed established guidelines for picking orders accurately.
- Operated scanners, computers, and other equipment to track orders.
- Collaborated with coworkers to streamline processes and improve workflow efficiency.
- Maintained cleanliness in work areas to comply with safety standards.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Conducted regular inspections of equipment for proper functioning and safety.
- Followed safety protocols to minimize accidents during operations in the warehouse.
Store Hospitality
Delta Sonic Car Wash Systems
Rochester
08.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Greece Athena High School
Rochester, NYSkills
- Order fulfillment
- Inventory management
- Warehouse operations
- Shipping and receiving
- Packing efficiency
- Safety compliance
- Quality control
- Process optimization
- Technical troubleshooting
- Data analysis
- Problem solving
- Attention to detail
- Material handling
- Sorting and organizing
- Data entry
- Time management
- Task prioritization
- Team collaboration
- Team leadership
- Workforce coordination
- Issue resolution
- Customer service
- Critical thinking
- Active listening
- Calm under pressure
- Organizational skills
- Multitasking
- Calm under pressure
- Organizational skills
- Multitasking
Timeline
Fulfillment Associate
Amazon
05.2025 - Current
Warehouse Worker
Wegmans Food Markets, Inc
09.2023 - 04.2025
Store Hospitality
Delta Sonic Car Wash Systems
08.2022 - 08.2023
Greece Athena High School