Vanessa Malone
Highland Mills,NY
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
9
9
years of professional experience
Work History
Associate Manager
PVH
Central Valley, New York
08.2015 - Current
- Handled responsibilities successfully in manager's absence.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Directed recruitment/ training/staff development initiatives to maximize productivity and development of sales team.
- Successfully increased employee retention by creating a positive work environment with growth opportunities.
Floor Supervisor
Solstice Sunglasses
Central Valley, New York
03.2022 - 01.2024
- Monitored store customer service interactions to identify sales opportunities within all transactions.
- Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
- Shared product knowledge with customers while making personal recommendations.
Store Manager
PVH
Paramus , New Jersey
10.2021 - 01.2022
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Structured HR consulting and Operational standards.
- Developed and trained long existing staff on operational processes, efficiencies and loss prevention behaviors.
Education
Associate of Science -
SUNY Orange
Middletown, NY12-2025
Skills
- Customer rapport and loyalty programs
- Organizational skills with attention to detail
- Operational processes and inventory control
- Team leadership
- Budgeting and finance
- Developmental training and succession planning
Timeline
Floor Supervisor
Solstice Sunglasses
03.2022 - 01.2024
Store Manager
PVH
10.2021 - 01.2022
Associate Manager
PVH
08.2015 - Current
Associate of Science -
SUNY Orange