CHRISTIAN PLUMMER
Technical Support Specialist
Washington,DC
Summary
Qualified Advanced Technical Support Specialist with two years of helpdesk and customer service experience. Provides comprehensive technical support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Friendship Public Charter Schools
Washington, DC
01.2022 - Current
- Software and hardware life cycle management, quality assurance, deploying new hardware to end-users (PCs, laptops, thin clients, virtual machines, monitors), imaging pcs and laptops, software installation and troubleshooting
- Manages new user accounts, including desktop configuration, email accounts, ldap accounts, VPN accounts
- Supports staff and students, both local and remote, with desktop issues, account issues, and access to various internal services
- Troubleshoots software issues on employees desktops/laptops
Administration Clerk /
Costco Wholesale
Alexandria, VA
04.2019 - 01.2022
- Customer service expert, engages customers on 100+ calls each day on multi-line telephone systems in a timely manner, supporting communication needs of warehouse staff members
- Vault/ Payroll/ Sales Audit duties
- Checks non-functional office equipment, troubleshoots issues with help desk and independently resolves concerns to maintain team productivity.
Office Manager
Topgolf National Harbor
Oxon Hill, MD
04.2019 - 03.2020
- Administered yearly budget of $15k to manage office requirements such as service contracts, postage costs and supply replenishment
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, terminations, and garnishments using ADP Vantage for 700+ associates.
Payroll Clerk /
Costco Wholesale
Alexandria, VA
05.2016 - 04.2019
- Entered pay detail and reimbursements in Kronos Workforce
- Processed new hire orientations, terminations, rate increases, verifies personnel changes
- Posted warehouse expenses with MS Office Suite
- Audited weekly payroll reports for management, OSHA reports, I-9 documentation, employee files and medical notes, benefits administration.
Service Deli Manager /
Costco Wholesale
Brandywine, MD
07.2013 - 05.2016
- Managed 10 employees in a Service Deli department averaging $2M in annual sales
- Consistently increased weekly sales by 10-20% vs previous fiscal years by driving product demonstration, weekly marketing promotions and strategic product placement
- Increased profit in department by 13% in FY ’16 by focusing on quality product presentation, monitoring hidden shrink, waste reduction.
Education
Largo, MD Help Desk Technologies Certificate -
Bachelor of Science - Architectural Engineering
Skills
High-Level Customer Service Expertundefined
Certification
CompTIA A+
Timeline
CompTIA A+
06-2023
Technical Support Specialist - Friendship Public Charter Schools
01.2022 - Current
Administration Clerk / - Costco Wholesale
04.2019 - 01.2022
Office Manager - Topgolf National Harbor
04.2019 - 03.2020
Payroll Clerk / - Costco Wholesale
05.2016 - 04.2019
Service Deli Manager / - Costco Wholesale
07.2013 - 05.2016
Prince George’s Community College - Largo, MD Help Desk Technologies Certificate,
North Carolina A & T State University - Bachelor of Science, Architectural Engineering
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