Christian Posada
Irving,Tx
Summary
Aspiring Commercial HVAC Technician and EPA-Certified with over 8 years of experience in advanced technical troubleshooting and systems diagnostics. Transitioning from a successful career in Software Support, offering a sophisticated, systems-first approach to complex mechanical problem-solving. Fully trained in refrigeration cycles, electrical controls, and airflow dynamics, with a proven track record of reliability and exceptional client service. Committed to continuous learning to remain at the forefront of the evolving HVAC industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SOFTWARE SUPPORT TECHNICIAN – TIER 2
POINT OF RENTAL SOFTWARE
06.2020 - Current
- Resolved complex technical escalations from Tier 1 support, utilizing advanced diagnostic techniques to ensure rapid issue resolution and customer satisfaction.
- Enhanced customer experience through effective communication and the creation of comprehensive self-service documentation and knowledge base articles.
- Collaborated with development and product teams to identify and document persistent technical issues, streamlining the path from bug identification to final patch.
SOFTWARE SUPPORT TECHNICIAN - TIER 1
POINT OF RENTAL SOFTWARE
10.2017 - 06.2020
- Diagnosed and resolved high-volume technical software issues, including UI glitches and authentication errors, to maintain seamless system functionality for end-users.
- Acted as a technical knowledge lead by staying current on complex software deployments and ensuring all escalation documentation was detailed and actionable for senior engineers.
- Managed a high-volume ticket queue, prioritizing and tracking open cases to ensure all technical resolutions met strict internal service level agreements (SLAs).
PATIENT FINANCIAL COUNSELOR
MEDICAL ADVOCACY SERVICES FOR HEALTHCARE
06.2016 - 08.2017
- Validated complex data sets, including patient demographics and insurance coverage, to ensure accurate system entry and compliance with hospital protocols.
- Maintained meticulous technical records of all interactions, payment structures, and program applications to ensure complete data integrity and audit readiness.
- Interfaced with cross-functional teams, including clinical, billing, and insurance stakeholders, to troubleshoot and resolve financial discrepancies and care-related issues.
Education
EPA Certification -
Tech Zone HVAC School
Irving05-2025
High School Diploma - undefined
Macarthur High School
Irving06-2015
Skills
- Ability to adapt in fast paced environments
- Detail Orientated
- Problem-Solving and Critical Thinking
- Database Management and Querying (SQL)
- Multi-Tasking and Time Management
- Documentation Skills
- Collaboration Skills
- Team Player
- Reliability
- Organizational skills
- Technical troubleshooting
Certification
EPA Certification
Timeline
SOFTWARE SUPPORT TECHNICIAN – TIER 2
POINT OF RENTAL SOFTWARE
06.2020 - Current
SOFTWARE SUPPORT TECHNICIAN - TIER 1
POINT OF RENTAL SOFTWARE
10.2017 - 06.2020
PATIENT FINANCIAL COUNSELOR
MEDICAL ADVOCACY SERVICES FOR HEALTHCARE
06.2016 - 08.2017
High School Diploma - undefined
Macarthur High School
EPA Certification -
Tech Zone HVAC School