Lizbeth Burquez
North Salt Lake,UT
Overview
8
8
years of professional experience
Work History
Tier 2 Technical Support
Harvest Right
Salt Lake City
08.2022 - Current
- Actively troubleshoot issues related to freeze dryers, ensuring swift resolution
- Collect and review data to address customer concerns promptly
- Conduct video calls to provide hands-on support when necessary
- Handle a high volume of tickets, exceeding 100 during peak harvest seasons
- Proficient in de-escalating calls, processing payments, and assisting supervisors with essential reports.
Customer Service Representative
Harland Clarke
North Salt Lake
02.2022 - 06.2022
- Managed projects with multiple banks, adapting to various systems
- Verified customer identities and assisted with account inquiries, including troubleshooting
- Facilitated transfers, payment stoppages, check cancellations, and account updates
- Reviewed transactions and adjusted daily limits as needed.
Client Services Representative
LexingtonLaw Firm
North Salt Lake
02.2020 - 03.2021
- Managed client communication and updates within the Client Loyalty Team
- Assisted clients with billing inquiries and payment arrangements
- Provided detailed explanations of credit repair processes and addressed client concerns.
Sales Associate
Boost Mobile
Salt Lake City
06.2018 - 12.2018
- Provided customer service, product recommendations, and sales support
- Managed inventory, addressed customer complaints, and maintained store cleanliness.
Crew Member
McDonald's
Salt Lake City
06.2017 - 05.2018
- Operated cash register, managed transactions, and provided excellent customer service
- Assisted kitchen staff during peak hours to ensure efficient service
- Managed inventory and maintained a clean work environment.
Production Associate (Seasonal)
Olive and Cocoa
Salt Lake City
01.2016 - 06.2016
- Performed assembly line tasks with a focus on accuracy and efficiency
- Ensured quality control and proper packaging of customer orders
- Assisted with inventory management during monthly counts.
Education
High School Diploma -
Horizonte Instruction and Training Center
06.2018
Skills
- Proficient in fast-paced environments with a demonstrated ability to adapt quickly
- Strong communication skills in both English and Spanish
- Self-motivated and able to work effectively with minimal supervision
- Consistently meet deadlines and prioritize tasks efficiently
- Dedicated to providing exceptional customer service
- Software Installation
- Technical Troubleshooting
Languages
Spanish
Professional
English
Professional
Janet Prado.
Friend.
801-808-4578
Luis Vargas
- Co worker.
- 8015123222
Timeline
Tier 2 Technical Support
Harvest Right
08.2022 - Current
Customer Service Representative
Harland Clarke
02.2022 - 06.2022
Client Services Representative
LexingtonLaw Firm
02.2020 - 03.2021
Sales Associate
Boost Mobile
06.2018 - 12.2018
Crew Member
McDonald's
06.2017 - 05.2018
Production Associate (Seasonal)
Olive and Cocoa
01.2016 - 06.2016
High School Diploma -
Horizonte Instruction and Training Center