Overview
Work History
Education
Skills
Languages
Janet Prado.
Luis Vargas
Timeline
Generic

Lizbeth Burquez

North Salt Lake,UT

Overview

8
8
years of professional experience

Work History

Tier 2 Technical Support

Harvest Right
Salt Lake City
08.2022 - Current
  • Actively troubleshoot issues related to freeze dryers, ensuring swift resolution
  • Collect and review data to address customer concerns promptly
  • Conduct video calls to provide hands-on support when necessary
  • Handle a high volume of tickets, exceeding 100 during peak harvest seasons
  • Proficient in de-escalating calls, processing payments, and assisting supervisors with essential reports.

Customer Service Representative

Harland Clarke
North Salt Lake
02.2022 - 06.2022
  • Managed projects with multiple banks, adapting to various systems
  • Verified customer identities and assisted with account inquiries, including troubleshooting
  • Facilitated transfers, payment stoppages, check cancellations, and account updates
  • Reviewed transactions and adjusted daily limits as needed.

Client Services Representative

LexingtonLaw Firm
North Salt Lake
02.2020 - 03.2021
  • Managed client communication and updates within the Client Loyalty Team
  • Assisted clients with billing inquiries and payment arrangements
  • Provided detailed explanations of credit repair processes and addressed client concerns.

Sales Associate

Boost Mobile
Salt Lake City
06.2018 - 12.2018
  • Provided customer service, product recommendations, and sales support
  • Managed inventory, addressed customer complaints, and maintained store cleanliness.

Crew Member

McDonald's
Salt Lake City
06.2017 - 05.2018
  • Operated cash register, managed transactions, and provided excellent customer service
  • Assisted kitchen staff during peak hours to ensure efficient service
  • Managed inventory and maintained a clean work environment.

Production Associate (Seasonal)

Olive and Cocoa
Salt Lake City
01.2016 - 06.2016
  • Performed assembly line tasks with a focus on accuracy and efficiency
  • Ensured quality control and proper packaging of customer orders
  • Assisted with inventory management during monthly counts.

Education

High School Diploma -

Horizonte Instruction and Training Center
06.2018

Skills

  • Proficient in fast-paced environments with a demonstrated ability to adapt quickly
  • Strong communication skills in both English and Spanish
  • Self-motivated and able to work effectively with minimal supervision
  • Consistently meet deadlines and prioritize tasks efficiently
  • Dedicated to providing exceptional customer service
  • Software Installation
  • Technical Troubleshooting

Languages

Spanish
Professional
English
Professional

Janet Prado.

Friend.

801-808-4578

Luis Vargas

  • Co worker.
  • 8015123222

Timeline

Tier 2 Technical Support

Harvest Right
08.2022 - Current

Customer Service Representative

Harland Clarke
02.2022 - 06.2022

Client Services Representative

LexingtonLaw Firm
02.2020 - 03.2021

Sales Associate

Boost Mobile
06.2018 - 12.2018

Crew Member

McDonald's
06.2017 - 05.2018

Production Associate (Seasonal)

Olive and Cocoa
01.2016 - 06.2016

High School Diploma -

Horizonte Instruction and Training Center
Lizbeth Burquez