Christian Profeta
Miami,FL
Summary
Results-driven Call Center Agent known for high productivity and efficient task completion. Skilled in customer service, problem-solving, and conflict resolution, ensuring smooth operations and customer satisfaction. Excel at communication, active listening, and empathy, utilizing these soft skills to understand customer needs and provide exceptional service.
Overview
1
1
year of professional experience
Work History
Call Center Agent
LLC Company BMT
Miami, FL
06.2024 - 12.2024
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved customer service inquiries promptly and efficiently.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided top quality control and eliminated downtime to maximize revenue.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Interviewed prospective clients to obtain data about financial resources and needs.
Education
Associate of Science - Cybersecurity
Miami Dade College
Miami, FL01-2026
Skills
- Client assessment
- Customer follow-up
- Policy writing
- Client retention
- Negotiation abilities
- Email marketing
- Deductible expense identification
- Client relations
Timeline
Call Center Agent
LLC Company BMT
06.2024 - 12.2024
Associate of Science - Cybersecurity
Miami Dade College
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