Empathetic Call Agent with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Board riders XB fulfillment
Tijuana , Mexico
07.2020 - 10.2020
Educated customers on product and service details and information.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Achieved customer satisfaction rating of 95%.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Waitress and Cashiers
Coffee shop “La Receta Secreta”
Tecate Baja California , Mexico
08.2018 - 06.2019
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Checked identification to enforce age regulations for alcoholic beverages.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Colegio De Bachilleres Del Estado De Baja Californ
Tecate Baja California Mexico
08.2020
Skills
Report Preparation
Performance Monitoring
Scheduling
Client Needs Assessment
Guest Services
Telecommunications
Logging call information
Calm disposition
Brand representation
Client communication
Microsoft Office
Cash Handling
Answering questions
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
USA citizen
Even tho my records are in Mexico, i am a USA citizen, and I have a very fluent English level
Languages
Spanish
Native language
English
Advanced
C1
Date of birth
07/07/2002
Timeline
Call Center Agent
Board riders XB fulfillment
07.2020 - 10.2020
Waitress and Cashiers
Coffee shop “La Receta Secreta”
08.2018 - 06.2019
High School Diploma -
Colegio De Bachilleres Del Estado De Baja Californ
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