Summary
Overview
Work History
Education
Skills
Accomplishments
USA citizen
Languages
Date of birth
Timeline
Generic

Mía Melendrez

Tecate Baja California ,Mexico

Summary

Empathetic Call Agent with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues.

Overview

2
2
years of professional experience

Work History

Call Center Agent

Board riders XB fulfillment
Tijuana , Mexico
07.2020 - 10.2020
  • Educated customers on product and service details and information.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved customer satisfaction rating of 95%.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Waitress and Cashiers

Coffee shop “La Receta Secreta”
Tecate Baja California , Mexico
08.2018 - 06.2019
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Colegio De Bachilleres Del Estado De Baja Californ
Tecate Baja California Mexico
08.2020

Skills

  • Report Preparation
  • Performance Monitoring
  • Scheduling
  • Client Needs Assessment
  • Guest Services
  • Telecommunications
  • Logging call information
  • Calm disposition
  • Brand representation
  • Client communication
  • Microsoft Office
  • Cash Handling
  • Answering questions

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

USA citizen

Even tho my records are in Mexico, i am a USA citizen, and I have a very fluent English level

Languages

Spanish
Native language
English
Advanced
C1

Date of birth

07/07/2002

Timeline

Call Center Agent

Board riders XB fulfillment
07.2020 - 10.2020

Waitress and Cashiers

Coffee shop “La Receta Secreta”
08.2018 - 06.2019

High School Diploma -

Colegio De Bachilleres Del Estado De Baja Californ

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Mía Melendrez