Mía Melendrez
Tecate Baja California ,Mexico
Summary
Empathetic Call Agent with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Board riders XB fulfillment
Tijuana , Mexico
07.2020 - 10.2020
- Educated customers on product and service details and information.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved customer satisfaction rating of 95%.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Waitress and Cashiers
Coffee shop “La Receta Secreta”
Tecate Baja California , Mexico
08.2018 - 06.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification to enforce age regulations for alcoholic beverages.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Colegio De Bachilleres Del Estado De Baja Californ
Tecate Baja California Mexico 08.2020
Skills
- Report Preparation
- Performance Monitoring
- Scheduling
- Client Needs Assessment
- Guest Services
- Telecommunications
- Logging call information
- Calm disposition
- Brand representation
- Client communication
- Microsoft Office
- Cash Handling
- Answering questions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
USA citizen
Even tho my records are in Mexico, i am a USA citizen, and I have a very fluent English level
Languages
Spanish
Native language
English
Advanced
C1
Date of birth
07/07/2002
Timeline
Call Center Agent
Board riders XB fulfillment
07.2020 - 10.2020
Waitress and Cashiers
Coffee shop “La Receta Secreta”
08.2018 - 06.2019
High School Diploma -
Colegio De Bachilleres Del Estado De Baja Californ
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