CARMEN CRUZ
CALL CENTER AGENT
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Call Center position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Agent
Iqor Holdings US
2100 Travis St Houston,Tx 77022 7th-8th Floor
05.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Processed debit and credit card and electronic check payments.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
No Degree/ No Certificate - MIBC Medical InsuranceBilling/Coding
Everest University Online - Tampa
Seffner, FL04.2008
Diploma - Basic
Eisenhower High School
Houston, TX05.2000
Skills
- Training and Development
- Report Preparation
- Payment Processing
- Account Maintenance
- Customer Communication
- Inbound Customer Calls
- Call Volume Analysis
- Account Updating
- Information Updates
- Call Center Operations
- Process Transactions
- Customer Standards Compliance
Certification
- IQOR Call Center Agent Training - 6 weeks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The human brain is an incredible pattern-matching machine.
Jeff Bezos
Timeline
Call Center Agent
Iqor Holdings US
05.2022 - 05.2023
No Degree/ No Certificate - MIBC Medical InsuranceBilling/Coding
Everest University Online - Tampa
Diploma - Basic
Eisenhower High School