CARMEN CRUZ

Call Center Agent

Iqor Holdings US

05.2022 - 05.2023

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Responded to customer calls and emails to answer questions about products and services.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Addressed customer account discrepancies and concerns.
Processed debit and credit card and electronic check payments.
Investigated and resolved customer inquiries and complaints quickly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Educated customers about billing, payment processing and support policies and procedures.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Received multiple positive reviews acknowledging dedication to excellent customer service.